Troubleshooting
Problem resolution: common errors, sync issues, offline problems, contacting support
By Jason1 author5 articles
- SDS Not Found — What to DoIf your search returns no results, or you can’t find the SDS you’re looking for, work through the steps below. Most missing-SDS issues are resolved by adjusting your search terms.
- Offline Sync IssuesIf your downloaded SDS sheets are not appearing in Offline Mode, downloads are failing, or your offline content seems incomplete, work through the causes below.
- AudibleSDS™ Not PlayingIf AudibleSDS™ is not playing or is not available, work through the causes below.
- App Crashes or Won’t LoadIf SDS Mobile™ crashes when you open it, freezes mid-use, or won’t load at all, work through the steps below in order. Most issues are resolved by a force close…
- Contact SupportOur support team is here to help. If you’ve worked through the troubleshooting articles and are still experiencing an issue, or if you have a question that isn’t covered in…