Troubleshooting
Problem resolution: common errors, sync issues, offline problems, contacting support
By Jason1 author5 articles
SDS Not Found — What to DoIf your search returns no results, or you can’t find the SDS you’re looking for, work through the steps below. Most missing-SDS issues are resolved by adjusting your search terms.
Offline Sync IssuesIf your downloaded SDS sheets are not appearing in Offline Mode, downloads are failing, or your offline content seems incomplete, work through the causes below.
AudibleSDS™ Not PlayingIf AudibleSDS™ is not playing or is not available, work through the causes below.
App Crashes or Won’t LoadIf SDS Mobile™ crashes when you open it, freezes mid-use, or won’t load at all, work through the steps below in order. Most issues are resolved by a force close…
Contact SupportOur support team is here to help. If you’ve worked through the troubleshooting articles and are still experiencing an issue, or if you have a question that isn’t covered in…