This guide explains what happens when a US bank account is deactivated by Bridge, our payment partner.
What Does your US bank Account Deactivation Mean?
Deactivation means that your ability to receive funds via the US bank account linked to your Sentz wallet has been permanently disabled. This is typically a compliance measure taken to protect you, Sentz, and our payment partners from potential risks. The decision is made by Bridge, which handles the verification and management of US bank transfers on our behalf, or by Sentz, based on internal policies and risk assessments
Why Was My Account Deactivated?
There are a few common reasons why a US bank account may be deactivated:
Internal Policy Violations: Breaching the Terms of Service related to payment processing.
Suspicious or Unusual Activity: Flagged by Sentz or our banking partner for suspicious activities.
What Happens to My Funds?
Your existing funds remain secure in your Sentz wallet. Deactivation only affects your ability to receive funds via US bank transfer; it does not affect your Sentz balance or your ability to use other features like Invoices, Send, Payment request, withdrawals, or other deposit methods.
If you had any incoming funds to the deactivated US bank account, please rest assured that they will be automatically returned to the sender.
How Can I Reactivate My Account?
At this time, reactivation of a deactivated US bank account is not available. Once deactivated by Bridge, the decision is final and cannot be reversed. You can continue using other available funding options within the Sentz app.
How Will I Know If My Account Has Been Deactivated?
You will receive an email from Sentz notifying you of the deactivation. Additionally, in the Sentz app, you will no longer be able to view your US bank account details or receive funds from other US bank accounts into your US bank account.
If this doesn't address your specific situation, please reach out to Sentz Support.