Need more from Sequence?
You can switch plans anytime (upgrades, downgrades, or switching billing intervals) and Stripe (our billing partner) makes the math seamless.
How Plan Switching Works
Upgrading
When you upgrade mid-cycle, your new plan starts immediately
Stripe automatically applies prorated credits for any unused time on your old plan
You’re billed right away for the difference to cover the remainder of your cycle at the new rate
Example:
If you switch from Starter to Pro halfway through your billing cycle, you’ll get credit for the unused half of Starter and only pay for the remainder of Pro.
Downgrading
When you downgrade mid-cycle, your current (higher) plan continues until the end of your billing cycle
The downgrade takes effect automatically at your next renewal date
This prevents you from losing features you’ve already paid for
Example:
If you switch from Pro to Starter on May 10, but your renewal date is May 30, you’ll stay on Pro until May 30. On that day, your account switches to Starter and your billing lowers accordingly.
Billing Anchors & Consistency
Your billing date stays the same even when switching plans
All charges and credits apply against that same anchor date
Invoices & Receipts
You’ll always receive an invoice for any plan change, showing prorations and credits
Stripe also emails you a receipt for every successful payment
Next up: we’ll cover Canceling a Plan & Refund Eligibility, so you know what happens if you ever need to stop your subscription.