Your order will be placed into a queue of other buyers or sellers, and order processing times might be affected by things such as:

  • the number of other buyers and sellers in the market

  • if the market is open or closed

  • if the investment is in a trading halt

  • if the price of an investment doesn’t reach the limit price you have set (or better)

  • the liquidity of the investment you’ve placed an order for.

Market and limit orders for Australian or NZ shares may be sent to market individually, or sent to market with similar orders placed by other investors—this is called ‘aggregation’. When orders are aggregated, they retain their priority. If an aggregated order only partially fills, and your order was placed first, this means it’ll be filled first.

Sharesies places orders for investments listed on the New Zealand Stock Exchange (NZX) and the Australian Securities Exchange (ASX) during each exchange’s pre-open phase—but no trades will occur until the exchange reopens.

Investments that aren’t traded frequently can remain pending, or unfilled, for an unknown amount of time.

Limit order processing times

Buy or sell limit orders for Australian, New Zealand, or US investments will wait on-market for up to 30 calendar days for the limit price to be reached. If the limit price isn’t met within 30 calendar days, the limit order is cancelled.

For cancelled buy limit orders, the money is returned to your Sharesies Wallet.

For cancelled sell limit orders, the investment stays in your Portfolio.

If your limit order is cancelled, you can place it again.

Cancelled order processing times

Although we don’t guarantee an order can always be cancelled, you may be able to cancel an order that hasn’t yet been filled by finding the investment in your Portfolio and selecting View order > Cancel order.

When an order is cancelled, we look to make the money available in your Sharesies Wallet as soon as we can. If it’s cancelled when the market is closed, the money should land in your Sharesies Wallet once the market next reopens. You’ll receive the money back into your Sharesies Wallet in the currency placed when buying an investment, minus any applicable exchange fees.

Auto-invest order processing times

Auto-invest orders are placed after 12 PM AET on the day they're set for. If your auto-invest is set for a weekend day, it will be placed after 12 PM AET the following trading day.

The money for your order is taken from your Sharesies Wallet in Australian dollars (AUD). We recommend setting up an automatic payment from your bank account to land in your Wallet the day before your auto-invest is due to go out.

How to buy investments

Partially filled orders

If you have any questions, get in touch with us at help@sharesies.com.au.

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