How our custodial service works
We work hard to keep your money and investments safe. To do this, your money and investments are kept separate from the money we use day-to-day to develop and maintain the platform.
There are two separate companies involved when you make investments through the Sharesies platform—Sharesies Limited and Sharesies Nominee Limited.
Sharesies Limited grows and develops Sharesies products, employs New Zealand based staff, and keeps the platform running. The NZ Sharesies team works for Sharesies Limited, while Sharesies Nominee Limited is responsible for the custody of investors’ money and investments.
If anything were to happen to Sharesies Limited, your money would still be safe because it’s held completely separately by, or on behalf of, Sharesies Nominee Limited. Your money and shares are held separately to the money used in the operation of the business.
How we focus on security
At Sharesies, we have layers of industry-standard security measures in place that are designed to protect:
Our platform’s stability and reliability.
Your account, money, and investments.
The information we hold about you.
Some (but not all!) of our security measures include:
Access to two-factor authentication (2FA).
Confirmation from investors for large withdrawals of money over a certain amount.
Regular audits and security tests by a third-party specialist to verify that our systems are working as intended, and that we haven’t missed anything.
Restricted access to systems and sensitive data used only by the people who need it.
Regular data backups to minimise the impact of outages.
Encryption of sensitive investor data (making it difficult to access).
Things you can do to help keep your account secure
In addition to the security measures we have in place to protect your account, there are some extra steps you can do to help make your account safe.
Use a strong and unique password to log in to Sharesies. Don’t share this with anyone—Sharesies will never contact you to ask for your password.
Turn on 2FA under your Sharesies account.
Keep your contact details up to date in Settings. This helps if we need to get in touch about unusual activity on your account.
If you notice anything suspicious happening within your Sharesies account, update your password immediately and let us know at firstname.lastname@example.org.
Be aware of impersonators and scammers
Sometimes, people will impersonate companies (like Sharesies) to gain your trust. If you receive an email or message on social media from Sharesies that looks suspicious, don’t give out your personal information. Remember, we’ll never ask you for your password.
Communication from Sharesies
We might ask you to provide extra info from time to time—such as providing source of funds and source of wealth. This is to meet our New Zealand anti-money laundering (AML) requirements.
Find our only official Sharesies social media channels below. Be wary of imposter or fake accounts that ask for your personal information—if in doubt, message us first!
If in doubt, flick our Investor Care team a message at email@example.com.