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What's new in sheepCRM?

Details on the latest updates in the system and our support services

Tom Byrom avatar
Written by Tom Byrom
Updated over 2 weeks ago

July 31st 2025 Update

๐Ÿš€ This last month has seen several improvements launched for sheepEvents some of which have been based on our users' feedback, as well as polishing some of the edges and laying the groundwork for some better workflow management when it comes to events with questions.
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We have also been making changes elsewhere in the system with some general housekeeping, updates and bug fixes for Alpine and the sheepApp.

Highlights and Improvements

sheepEvents

  • Ability to turn off Enforce email address for attendees. Disabling this will allow the collection of attendee names with an optional email address. However, it will turn off contact creation and you wonโ€™t be able to use attendee questions, if applicable.

  • New bulk actions on an event order and attendee views

    • Bulk email buyers and bulk email attendees (where there is a valid GDPR consent and attendees are contacts)

    • Print the attendee list for offline use and print the order view as well.

    • Copy buyer emails to the clipboard

  • Improved attendee view

    • Shows all possible attendees

    • Better UI layout and the ability to collapse and expand orders to show all attendees or not

    • Ability for admins to easily update unallocated attendee slots to a contact or guest attendee.

  • Order last updated column has been added under the Orders tab

  • sheepApp Event categories will now only show categories that have available events, no more old categories or empty categories.

sheepEvents Pro + sheepFlow

  • Ability to easily create a flowboard for managing inline event question submissions. This is done per event via the events main action menu. Requires sheepFlow module.

  • Inline Event questions now have statuses that are unique in comparison to standard form submissions, for better handling of automatic communications when forms are being used outside of events.

  • Ability to easily change the status of an attendee's questions per order or in bulk via a flowboard.

๐Ÿ“– For more details and on these changes, you can refer to our events help article here

June 25th 2025 Update

๐Ÿš€ This week we have introduced a new user login portal and user account dashboard. See below for some of the highlighted improvements and reminders.

You do not need to do anything differently as a result of these changes.

Highlights and Improvements

User Log-in Portal

  • Improved two-step authentication (now referred to as multi-factor authentication)

  • A more personalised user log-in experience

  • Ability to choose a session duration and the ability to remember your device

  • Enhanced security features

User Account Dashboard

  • A user account dashboard that provides an overview of your logged-in user account with quick links to the sheepCRM applications you have available or within your licensed modules.

Learn more about these updates here:

We have also launched a new article with security guidance regarding your systems security practices.

Reminders

Here are some key steps to help strengthen your organisationโ€™s security:

  • Use strong, unique passwords and update them regularly

  • Instruct your team to use multi-factor authentication (MFA) - (requires mobile phone to receive the codes)

  • Ensure your user / staff leaving process includes removal of user permissions or deleted user accounts

  • Avoid user accounts being shared by multiple people.

  • Have clear policies and user steps for accessing and logging out of systems

  • Be alert to phishing emails and suspicious login attempts

Learn more about our security practices here:

May 22nd 2025 Update

๐Ÿš€ These last couple of weeks we have been refining some existing features and implementing several fixes across the product. See below some of the highlighted improvements we have made.

New and Improvements

Contacts

  • Tasks and Notes have seen their respective UI's updated to follow the rest of the contact side panel for a more consistent experience.

  • Messages now default to show all messages with icons added to indicate which are drafts, failed or are waiting in the queue to be sent.

  • Reservations will now show you the start/end date and the location from the collapsed view.

  • Adding new contacts will now do an exact match lookup based on email addresses prior to saving the new contact. If it matches a contact already in the system you will get a warning that the contact already exists.

Giving

  • Appeals now have an option to disable one-off donations when regular donations are turned on so that you can have dedicated appeals for regular giving.

Settings

  • Template validation is now possible when editing or creating templates, just hit the validate button and check whether or not your templates contain anything that may break the template and stop it from sending. This will flag common issues such as bad mail merge fields.

April 30th 2025 Update

๐Ÿš€ This month, we've been working hard to enhance the Alpine experience by refining several key areas and implementing important fixes and improvements across our modules. Below are some highlights of the latest improvements:

UX Enhancements

Alpine General Updates:

  • Browser Tab Titles: Weโ€™ve added descriptive titles to browser tabs to make navigation easier, especially when working across multiple tabs.

Contacts - Messages:

  • Message Sorting: Sort messages by most recent/least recent or by subject.

  • Message Filtering: Filter messages by status, including Sent, Draft, Problem, or All.

Contacts - Notes:

  • Linked notes: Weโ€™ve added the ability to easily view and click through to linked contacts if a note is linked, as well as making it more obvious that the note is linked with some additional styling.

  • Sorting Options: You can now sort notes by title in both ascending and descending order.

  • Sorting Icons: Sorting options are now represented with clear icons for easier navigation.

  • Truncated Titles: Long titles can now be truncated, with the full title added to the body text. The shortened version will then appear in the main title.

For migrating V5 Users only:

  • Updated Guides: Weโ€™ve refreshed the sheepSpaces article and Alpine Migration guide to include important updates for users transitioning from legacy sheepSpaces.

We hope these updates improve your experience with Alpine! Stay tuned for more improvements coming soon.

Latest Update - 4th April 2025

sheepEvents

Event promotion on social media - you can now get a specific link to make posting your events into social media easier - read more here

Reminder: E-tickets is now available on request (see the update below from 28th March).

sheepCRM

Deleting the contents of a segment - This new action available on the segment actions button allows you to delete the contents of that segment in bulk/full.

โš ๏ธ This action must be used with care to ensure you do not lose access to important data! (there is a warning in the system too!)

Remember GDPR? - Many customers are now close to their data retention periods set (normally 7 years) so we have released this feature to support with that, but this also provides customers with the tool to manage things like their contact numbers in line with your licence limits.

28th March 2025

sheepCRM Alpine

Invoices - We have released a number of field editing features to invoices generated automatically, these are;

  • ID - so you can edit the invoice number if required.

  • Invoice date - so you can change the automatic date generated.

  • Purchase order number - so you can set one when requested.

  • Xero Ref - this will be auto-populated when using automated invoice creation into Xero but can be added if not.

Extended Fields - a beta feature so is currently only available on request, this new item allows custom data fields on a contact which are available to segments. Its release now is related to a new AI driven data loader which is in development. More info to come in future on this.

Please note: The release of the user articles covering these changes will follow in the next two weeks, these new features enable a number of new tasks to be done by customers so we are creating a number of use cases to share.

sheepEvents

E-Tickets is here ๐Ÿš€ - Customers with the sheepEvents module and box office pack can now request activation of this new set of features under beta conditions. This will become active for all of those customers as part of a formal release with some other general improvements to the box office and event management tools to come soon.

Please send us a request to activate e-tickets ahead of its auto release.

๐Ÿš€ Coming soon!

The first significant new feature for 2025 will be the addition of electronic tickets to the sheepEvents module for customers using the box office tools.

We will provide full details in further communications, but this new feature will provide tickets to your event ticket purchasers which can be scanned on entry for attendance tracking amongst other things this feature will provide, stay tuned!

March 1st 2025

V5 (blue) Users - sheepCRM version 5 access has been withdrawn ๐Ÿ‘‹ - anyone accessing using old stored links and bookmarks will be automatically redirected to sheepCRM Alpine.

๐Ÿš€ Coming soon!

The first significant new feature for 2025 will be the addition of electronic tickets to the sheepEvents module for customers using the box office tools.

We will provide full details in further communications, but this new feature will provide tickets to your event ticket purchasers which can be scanned on entry for attendance tracking amongst other things this feature will provide, stay tuned!

February 24th 2025

V5 (blue) Users - Reminder โฐ - Further to previous messages, just a brief reminder that if you are still using version 5 (blue) it will no longer be available in just under a week from now, access is being removed on 1st March 2025.

sheepCRM Alpine - Tasks has been updated and improved! ๐Ÿš€

There is a new tasks side panel you can open when you are viewing your tasks from the task notification icon, from here you can view all your tasks and all other tasks so that you can manage them as required.

โš ๏ธ The V5 Migration guide is now available.

The migration guide for v5 users has been published today as promised.

We may make updates to this document between now and the last day of access but will announce that if we do.

To view the guide, please search for 'guide' or 'migration' in the articles.

Please do let us know if you have any questions or assistance required following this guide and moving to sheepCRM Alpine.

sheepCRM v5 Retirement Announcement

โš ๏ธ IMPORTANT NOTICE ONLY FOR v5 (blue) USERS.

sheepCRM v5 (blue) will no longer be accessible from 1st March 2025.

  • Further to previous communications it has become time to set a retirement date for this version, and therefore its also time for anyone still using parts of v5 to switch to sheepCRM Alpine.

  • We will be publishing a guide for users on or before the 30th of January 2025 and will alert all users when this is available.

  • The guidance is for all users, but if you are the system administrator or training and support contact for your team, please use the guide to update any of your internal resources as required.

Happy New Year 2025

Happy New Year! Wishing everyone a successful 2025.

Our end of year product change "freeze" ends later this week, we will be communicating as normal to share planned and released changes to sheepCRM in due course.
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For previous announcements and updates, please see the Announcement Archive

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