Regular lessons are like a temporary subscription to your chosen tutor. They are the only way to confidently retain their services and reserve your regular timeslots with them.
When a regular booking is confirmed by both sides - the next 13 sessions are reserved - just for you. As soon as one is completed, another is added to the schedule on a rolling basis.
They will only be charged 24 hours before they are due to start.
Why Book a Regular Lesson?
Our most popular tutors are constantly contacted by new students when they become available, so if you manage to meet your perfect tutor - it is worthwhile requesting a regular booking so they do not give their last space to someone else who needs regular tutoring.
It is important, as the billpayer, to keep an eye on your upcoming bookings - even if tutors are managing them. Even the smartest people are prone to mistakes or miscommunication!
If you have noticed any discrepancies in your lesson schedule - contact your tutor or Sherpa support for assistance.
Setting up a Regular Lesson
Generally, regular lessons work the same as any others - choose your subject and level as well as the lesson duration to get started.
During the setup, you can also choose how regularly you want your sessions. Pick between weekly, twice a week or fortnightly sessions on a regular basis.
You will have to define the days you want the sessions to be on that will determine when they are automatically booked in to keep your space.
Once the booking request is accepted by the other person, these will renew indefinitely until one side cancels all sessions.
Managing a Regular Booking
It's easy to check and manage the lessons in your regular booking with a tutor. Navigate to your bookings page and click the green "Edit" button to view more details.
You can tell regular bookings and other bookings apart as they say "Repeats every Sunday" for example under the Lesson time.
If you need to change the time of a lesson, request it using the "Edit" button by the relevant session. It will have to be approved by the tutor first or they can do it for you instantly.
If you need to cancel some upcoming sessions - for a holiday for example - just click the 'X' next to each session and the rest will be unchanged.
If you need to change the day or time of all of your regular sessions for the foreseeable future - unfortunately you must set up another regular booking from scratch which needs to be approved once more.
If you need to change the card attached to your regular booking, see here.
Cancelling a Regular Lesson
There are 2 ways you can cancel your regular lessons.
You can click the "X" button next to each individual upcoming lesson to cancel ONLY that session.
You can also cancel all sessions and delete the regular booking by clicking "Cancel all Lessons" in the bottom left corner.
Be aware that each cancelled lesson is subject to our refunds policy - so be sure to not cancel any lessons starting in the next 12 hours otherwise it will go down as a late cancellation.
If you accidentally cancel a lesson late or it was made by mistake in the first place - contact your tutor or Sherpa support ASAP so we can reverse any late cancellation charge.