In this article, you'll learn how to place an order on behalf of a customer who has abandoned the checkout. This is particularly useful for direct-to-consumer businesses with calling teams.

Step 1:

Start by clicking on the Abandoned checkouts.

Step 2:

Next, proceed to Checkout and search for the specific customer's order.

Step 3:

Scroll down and place the order.

Step 4:

Confirm all the details and place the order.

By following these steps, you're not only converting the customer but also reducing the time it takes to place an order. After placing the order, confirm it and it will be processed. This method is especially effective when a customer has abandoned the checkout or expressed interest in placing an order during a call.