How do I get an account set up on Sibi?
To setup an account with Sibi, reach out to onboarding@sibipro.com and specify you are looking to join the Mohawk program. Please specify the client you are joining Sibi for. There are no costs associated with creating a Sibi account.
Where do I go to place my order?
Note: In order to place a Mohawk order, you will need a Mohawk account number. If you do not have a Mohawk account number, contact support@sibipro.com for more information. If you already have a Mohawk account number, it must be sent to the support@sibipro.com in order to proceed.
Head to web.sibipro.com to place your Mohawk order.
Are all orders required to be placed through the Sibi platform?
Yes, all Sibi program-related orders are required to be placed through Sibi at web.sibipro.com.
What is compliance?
Compliance ensures that materials ordered meet the specifications set by the property owner. This reduces risk, simplifies decision-making, and keeps properties consistent.
How does compliance work on Sibi?
After entering a property address in the platform, enable the “Compliance” toggle to view and select products that have been pre-approved for that property.
Property owners can add products to their compliance list by hovering over an item in the store and selecting Add Compliance.
Fulfillment & Delivery
What should I expect for order fulfillment?
Standard: Most orders are fulfilled within 3–5 business days.
Extended lead times: Orders in California, Arizona, Colorado, Washington, Nevada, and Pennsylvania may take 7–10 business days due to regional logistics.
Where are Mohawk distribution centers located?
See the map of Mohawk Distribution Centers. If you don’t see one in your market, reach out to flooring@sibipro.com.
Delivery requirements
Mohawk only delivers to warehouses, not job sites.
A forklift with a stinger (or proper unloading equipment) must be available to accept delivery.
Pickup is available at designated Mohawk Distribution Centers.
How does payment work?
Credit card orders: After placing an order, you’ll receive an invoice from Sibi with a secure payment link.
Credit terms with Mohawk:
Complete the Mohawk Credit Application, listing Spencer Drawe as your Mohawk Sales Representative.
Once submitted, notify flooring@sibipro.com to ensure timely processing.
Within 2–3 business days, you’ll receive your Mohawk account number and setup instructions for Mohawk’s exchange platform, where you can view and pay invoices.
Returns & Disputes
What is the return policy?
Carpet:
Under 30 linear feet: not eligible.
Over 30 linear feet: eligible with a 25% restocking fee.
LVP:
Under 5 cartons: not eligible.
Over 5 cartons: eligible with a 25% restocking fee.
Returns must be taken back to a Mohawk Distribution Center or shipped back at your expense.
How do I initiate a return or dispute?
Email flooring@sibipro.com with the product details and quantities. For disputes or customer complaints, the same email will ensure prompt resolution.
What if products are out of stock?
If a product is unavailable, Sibi will work with you to identify an alternative option and provide updated fulfillment timelines.
Contact Information
All general questions
Reach out in our live chat, and a Sibi rep will be there to help.
Direct contacts
Trent Rowlands (trent@sibipro.com) - (623) 308-5173