To provide good transaction performance and response times, Signhost applies rate limits to API requests, uploads and documents.
Below we've listed some of these limits for reference.
Please note that if you exceed these rate limits we might need to terminate the ability to connect or create transactions temporarily to make sure our services are not impacted negatively for other customers.
Type | Limit |
Maximum single file size | 50 MB |
Max. documents in one transaction | 6* |
Max. total mail attachment file size | 10 MB |
Max. pages single file | 500 |
Signature fields per signer per document 1 | 10 |
Signers per document | 8* |
POST API requests per hour | 600* |
Max. GETs per transaction 2 | 5 |
Max. bad requests per hour | 60 |
Max. duration of postback queue (after postback URL failure) before we empty the queue | 2 days |
*Starred items are dependent on subscription type, contact us for Enterprise related requirements.
1 We advise to use our paraph functionality if a paraph is required on each page.
2 We advise to use our postback functionality to receive real time status updates, instead of polling our service.
Our support team is happy to assist you via chat or via support@signhost.com