Best practice is to put the Verify Applicant Income Action Item 'in progress' by clicking the 'Start' button. This will let anyone else know that you are working on this requirement:

Open the Loanapp record for this application by clicking the "Go to Loanapp" action button:

The Loanapp record will launch in a new Tab (its a good idea to have both Loanapp and Omni open together on-screen). Go to the Applicant's tab, and check the details that have been provided by the broker/submitter in the Employment section:

If you click open the employment modal, you will be able to review the detail provided (the dataset will depend on your lender's configuration, and also the type of employment (PAYG vs Self-Employed):

In both PAYG and Self-Employed data capture modals, you will be able to click through to the Employer Modal and check the details within:

When you open the Employer Modal, if the broker/submitter has used the ABNLookup service to validate the Employer details - then the "Verified" tick box will be ticked. This will mean that the Employer details (ABN, Registration etc) have been verified as correct:

If they have not used the service in their submission, you can now use it yourself to validate against ABNLookup:

You will next want to check that the supporting documents confirm the detail of the employer and income. You will need to go to the Supporting Documents module for this application. To do this, click the Documents icon at the top left of the interface:

This will launch the Supporting Documents module for this application in a new Tab, and you will be able to see the supporting documents that have been submitted:

You can search for the Income Supporting Documents by clicking on the Document Set dropdown:

And when you select the right category, you will be able to review any Income supporting documents such as Payslips, Tax returns etc:

To view the document, click on the thumbnail and drag to "View or Edit":

Which will open the full document in a new viewing panel:

If you make an edits to the document (notes/redact/highlights etc), these will be saved:

If you find that the supporting documents do not align with the declared data, as an assessor you are able to update the Loanapp data to match the detail.

Go back to the relevant section in Loanapp, and update the data. Here I have added some bonus income to the applicant's income:

Remember this is now your assessment version of Loanapp - you can update the detail in whatever way you need to.

If you update any material detail, you may want to re-check serviceability, which will update dynamically as you make changes to the data. To check Serviceability, go to the side menu and click on Serviceability:

To navigate to the Serviceability section and see the new outcome:

Where you need some explanation, you should issue an Info Request to the broker/applicant to get this detail. You should do this from within the Verify Employment action item so that it is in the right place in your assessment record.

Open the Action Item:

Add your observations; and click "Info Request":

Create the Info Request and press Request:

The Action item will change to "Waiting".

The Broker/Applicant will receive the request, and respond per the regular Info Request functionality. When you receive a response, you will get an email notification; and the Info Request status will change to 'Info Added':

If you click on the Info Request, you will see the response (anything uploaded and comments):

You should review the detail that has been provided, and if acceptable, click "Mark as Completed" to finalise the request. This will send the document to your supporting documents bucket.

Your Action Item will then have recorded:

If you have made any material changes to the application data, you should now update the Assessment Summary with the relevant details so that it forms part of the overall summary that can be reviewed at any time. To do this, navigate from the Action item to your Assessment Summary, and open the Assessment Summary.

You should scroll to the relevant section (the Applicants section), and then add any comments or notes that you think should be recorded:

IF you have updated the Loanapp data, you should also then update the Assessment Summary so that the summary data matches your updates.

If your lender has configured digital business rules to be run against the application data, these rules are generally run automatically on submission. If you have made material changes, you will need to trigger the business rules to run again.

When you have finalised the Verification activities of your Applicant's employment, you are able to "Pass" the Action Item:

Which will complete the action item:

and move on to the next task.