Loanapp is the digital application for submitting mortgage applications to Granite, with the configuration and functionality outlined in this article.
Please read through to understand the general experience for both you and your applicants.
The Granite Loanapp is configured to capture all the data required to process and approve a loan application. It also has some great functionality and digital services that makes things easier for you and your applicants, and speeds up assessment:
get a digital consent from your applicants
get a digital VOI from your applicants
conduct a Credit Bureau check on your applicants
invite your applicants to use illion bankstatements.com to categorise and populate living expenses
select your Product
order a valuation for your security property
get a quote on Lenders Mortgage Insurance
generate any required Application Forms
Use Docusign to get these forms signed digitally
upload your supporting documents against the required checklist
How do I have access to Loanapp?
There are two ways that you can have access to Loanapp:
You will be able to launch Loanapp from your Aggregator CRM when you want to submit an application to Granite. When you use Loanapp in this way, all your CRM data will populate across into the Loanapp record; and the Loanapp record will be forever tied to your CRM Opportunity (you can close down and re-open whenever you need to)
You may be able to use Loanapp via Direct Access. This will be granted by the Granite team - chat to them if you would like to know more about this option.
The Loanapp interface
**Keep in mind that if you launch from your Aggregator CRM, much of the data outlined in the following section will already be completed**
The first page in Loanapp is the Setup Page - this is where you enter all the high-level detail about the application, and also add in your Applicants. On the side is a menu which allows you to click through to other sections in the application:
You can work through each of the sections of the application by clicking either on the side menu, or the navigation buttons at the top and bottom of each page.
For a full run through of completing data capture and the sections of Loanapp, please click here.
Digital Services
The Granite Loanapp has some digital services built into it, which you can use when creating your application submission. The digital services that are available are:
Digital Consent
Digital Verification of Identity
Bureau Check
illion bankstatements
Valuations
Docusign (on your Application Forms)
Digital Consent
The Digital Consent is a convenient method for your applicant/s to confirm their Privacy consent for the sharing of their data in order for Granite to fulfil assessment activities.
The Digital Consent widget is found on the Applicants page, and will be triggered when you have completed all the Applicants personal details, and you click away from the Applicants page (eg continue to the Financial Position page):
For a full run through for Digital Consent workflow and what your Applicants can expect, please click here.
Note that you are still able to have your applicant's sign a hard copy Privacy Consent if this is preferred instead of completing the digital consent.
Digital Verification of Identity
The Digital Verification of Identity is a service that you can use in the Granite Loanapp to verify your Applicant's identity.
The Digital ID Verification widget is found at the bottom of the Applicants page. This service will automatically be sent to your Applicant/s when they have finalised the Digital Consent.
Once you have requested the service, the Widget will send the request to your applicant/s. For a full run through of the Digital Verification of Identity Service, the experience for your Applicant/s, and what happens in Loanapp, click here.
Credit Bureau Check
The Granite Loanapp incorporates a Credit Bureau check, which happens 'behind the scenes' as soon as your applicants have completed their digital consent:
Once completed, you will have access to the Bureau report by clicking the details button in the digital widget:
For more details on the Credit Bureau service, click here.
Ordering a Valuation
You are able to order a valuation in Loanapp for Residential Security properties, from the Loan screen:
When the Valuation is completed, the Valuation report will be sent to supporting documents, ready for you to view/attach to the supporting docs checklist.
For a run through of the Valuation ordering service in Loanapp, click here.
Selecting your Product
Loanapp is powered by a Products Engine that can be updated at any time by Granite. This means that the Products, Rates, Fees and product features will always be correct in Loanapp.
You will select your Product (or Products) in the Loan section:
Note that Loanapp has some great functionality that filters the products so that they match the data that you have entered into the application. eg if you select Interest Type: Variable and Payment Type: P&I - you will only get product variations with these features.
If you don't see the product you are after...it will most likely be because your data needs to be reviewed.
For more information on Product Filtering, please click here.
The Compliance Section
The Compliance section is a set of 'interview' questions that capture more information about your Applicant/s understanding of their application, preferences, retirement plans and other important compliance details.
Note that most of this section is mandatory and must be completed in order to submit.
The Summary Page
The Summary Page captures all of your application data on one page for quick review. If you notice anything that needs to be updated, an edit button on each section clicks you back through to the relevant area so that you can update the detail:
Documents (Print Forms)
The next section will present to you any Application or Print Forms that are available to generate for your application. Print Forms can have conditional logic set on them so that they only appear when required. When you first get to this page, the documents will be listed but not yet generated:
You are able to generate and download each of these forms by clicking the Generate Documents button, which will generate the documents and make them available to view and download.
You can then either use eSign for your applications to digitally sign the forms, or get wet signatures. For more detail on eSign, click here.
Generate Supporting Documents Checklist
The final section is the Submission section. You will note at the bottom of the page 3 action buttons, and then the Submit Button. Granite requires you to generate and finalise (attach) at least all the mandatory supporting documents to the checklist before Submitting your app.
Generate Document Checklist
Click the first button, "Generate Document Checklist".
This button will generate your supporting documents checklist on a new tab. The supporting documents checklist will be on the left, and you will upload your documents on the right, to then drag across to the checklist items on the left:
For a full run through of the supporting documents functionality, please click here.
Proceed (Submit Application)
When you are ready (completed the application and attached all mandatory supporting docs) - you can submit the application to Granite.
When you press the submit button, Loanapp will package up your application and submit it into Granite's assessment queue, and you will see the final page in Loanapp that confirms successful submission:
After you have submitted
Once you have submitted, if you open your Loanapp again you will note that you can view all of the sections but they are now not able to be edited.
Simpology Manager
As a broker partner of Granite, you are able to log in to their "Simpology Manager" at any time to check on the status of your deal. (You will get an invite, your login will be your email, and you will need to set a password).
When you login, you will land on the Application Grid which is your doorway back into the application; and also receives the Backchannel messages from Granite.
For your submitted application, you can see the status, and have some controls to re-open Loanapp, and check on assessment status:
You can also click through to the Supporting documents and Information Request sections, which can be useful if you want to work in these sections without opening Loanapp.
You might get a request from assessors for more information
Granite assessment is completed in the Simpology Assessment Module. This has the Info Request functionality, and an assessor may send you a Missing Information Request while they are assessing your deal.
If an Info Request is sent to you, you will receive an email invite from Granite, asking you to login and review what has been requested:
When you login with your Simpology Manager credentials, you will see the request waiting for you:
π± π» π₯οΈ Note that you can login in to Info Request on any device
If you click on the Info Request, you will see what has been requested:
and be able to upload document/s and add comments:
Once you click Submit, the documents will be sent straight back to the assessor in their assessment workflow.
Need help? Click Live Chat
If you need help while you are working on your Loanapp, remember you are able to click Live Chat to get help at any time by clicking the button the bottom right corner: