SKED’s review feature enables you to keep track of user reviews, and users you have requested reviews from. Here’s how it works: SKED requests a review from patients based on customized settings. When your office receives a positive review, the patient will be guided to a Google or Yelp review page so they can spread the word about your office. Inversely, negative reviewers will be redirected to a page where your office can receive a Star-Rating and comments in private. You can find this feature by clicking Reviews in the blue navigation bar.

This page displays all the completed reviews your office has received, with data for a good/bad experience, and the date of the review. If a patient says they had a bad experience during their visit, they will have the option to leave a star rating and a comment. Since the comment and rating are optional, you may not always see them included in every bad review.

It's important to remember that SKED can not force anyone to leave a review, but if a patient says they had a good experience, we direct them to the appropriate platform to leave a review, such as Google or Yelp. However, for a patient to leave a Google review, they need to have a Google account and be signed in. If they do not have a Google account or choose not to sign in, they will not be able to leave a review.

To check if someone has left a review, look at who was recently asked for feedback and who reported having a good experience. Then, check your latest ratings to see if any new reviews match those patients.

We recommend reaching out to patients who did leave a review with a note thanking them for their feedback.

Tip: Clicking on a client’s name will activate the Client Modal.

This page displays every client who has received a review request, and the date and time they have received it.

New review reportings are bolded to signify they are unread. Many offices will Select the “Mark all as read” button to unbold the reports, so they can better monitor which reviews are the most recent.

Click the Settings Gear on the top right of the reviews screen to customize review settings.

On this menu you'll be able to customize these elements for your review:

To choose your audience for review requests, select the desired appointment type(s) from the drop-down menu labeled 'unselected appt types' and select the doctor(s) whose patients should receive the request.

Whenever a customer leaves a positive review, SKED will redirect them to an external site for online reviews, such as Google or Yelp. Simply select your preferred option, and provide the link to the review page for your office.

Click the “choose’ file” button, and your computer will open the file explorer. Locate the desired image and click “Open” to upload your office's logo.

Tip: Most offices choose to send requests 15 minutes after the appointment since it's a sweet spot to consistently reach the patient after they leave the office, but is soon enough for them to have their visit fresh on their mind.

Custom Email Page

Here is where you will edit review requests that your office sends through email. Make sure to include a subject line, Header, and message body. You can select the emoji icon to add personality to your request. Use the Example email template displayed on the right to view how your request will appear to your patients.

Custom SMS text

Here is where you will edit requests that are sent over SMS. Simply compose a message for your users to receive.

Custom Main Page

Here is where you will customize the main page of your review request. We like to keep it simple by starting with a yes/no response for having a positive experience but feel free to customize the review prompt to your standards.

Custom “No” Response Page

When a patient claims to have had a bad experience with your office, they will be directed to a private feedback page where they can share about their experience and provide a star rating, allowing your office to hone in on what is important to the patients.

Custom End Page

After leaving a negative review, the client will see this final page with your custom message thanking them for the feedback.

Once you are done editing your review request, click the blue save button to lock in your changes.

To enable review requests, make sure the blue checkbox on the Edit screen is highlighted.

Yes! You can do this on their patient profile in the Clients tab by clicking “Show more…” in the top right corner and unchecking reviews.

Since SKED only directs them to Google, it cannot track whether they leave a review so we do not automatically opt them out. However, the office can manually do so by following the instructions above.

We only bring patients who said they had a good experience to Google, so patients who leave a review should say something positive about their experience.

To leave a review on Google, someone must have a Google account and be logged in. When the patient says they have a good experience, we automatically bring them to your Google business page, but if they don’t have a Google account or choose not to sign in, they cannot leave a review.

That is completely up to the office, but your most common active patient codes should be selected. Some offices have all types selected, while some choose to leave the New Patient and Day 2/Report of Findings appointment and not generate a request.

If reviews are enabled, click Reviews, then click Requests by the page title. This will show everyone who has received the message asking if they had a good experience.

Absolutely! We recommend Google since it is the most widely used/seen, but feel free to change it to Yelp or any other review service.

We suggest asking them what platform they utilize and helping them find your office on it so they know exactly where and how to leave a great review.

Facebook changed how people navigate their platform, so it’s not easy to direct them directly to your review page, but you’re welcome to try!

No. The office chooses how often they get a review request by changing the number to “Days to resend.” If the number is 30, they’ll only get one review request every 30 days, even if they come in for multiple appointments.

It’s best for them to remember their visit fresh but not get it while in your office. We generally recommend 10-15 minutes after the selected longest appointment type.

No, it only deploys once the patient has arrived with the selected appointment type. When first enabling it, there will be many reviews for the next few weeks as no one would have had a request recently.

It cannot be sent via the review feature, but you can send them a one-time message with your review link!

No. You’ll need to log in to your Google account and reply to them so it’s visible to everyone, but it is a good idea to message them on the SKED platform to thank them for leaving a review on your page.

Not at this time. We recommend switching between the Google businesses and using appointment types specific to each location to boost each business's reviews. You can also set up rapid messages that go specifically to those appointment types for a short period of time.

We give the patients an option to leave a comment and a rating, but they can choose not to.

A: Since those stay in SKED, we recommend contacting the patient to try to understand how their experience could be improved and apologizing for any miscommunication that may have happened.

Yes! We provide an embedding code so you can have the reviews populate on your website. Go to Settings > Google Review Integration.

Not at this time. It will always go out via text and email unless the patient has opted out of either one of those communication types.

SKED used to have this option but we took it away because patients were 5% less likely to leave a review if given a choice.

Yes! You can customize some of the wording in the request. To do so, click on the Settings gear then click the drop down arrow for “Customize Review Messages” and editing the content there.

Please click here to learn more about getting the correct review link.