Got questions? View the FAQ’s section at the bottom of this article!

Admin Settings is where you can edit your Organization name, contact info, mailing address, and timezone, and manage the users you include in your organization's Admin. You can switch between managing your organization info and your user information with the toggle tab at the top of the page.

Click the pencil icon at the top right of the page to begin editing your organization's information. The page will then become editable Make any changes you desire using the text fields and dropdown menus, and hit the save button to lock the changes in.

Note: The phone number listed here may not be the number SKED is hosting for texting. This number is used for calls placed from the SKED app to your office. To confirm which number is being used for hosted texting, check a sent reminder and review the From number.

Click the “Manage Users tab at the top of the page to switch to the user manager view.

Click “+Add user” in the top right of the page to begin adding a new user.

Use the text fields that appear to enter the user name, and then create a Login email for the user to sign in with. Then, after verifying the information is correct, click the save (floppy disk) button to save them into the system. To quit this process, click the “X” in the action section.

Once you have created a login email for a new user, they will need to create a password to finish creating the account. The way this works is by accessing the “Forgot Password” function on the SKED Admin Login page. The page appears to be specifically for resetting passwords, but we also use it to send an email to the user to create their password for the first time.

Click the pencil Icon in the action section of the respective user to begin editing. You can change their username, or login email address. Once you've made your changes, click the floppy disk icon to save.

On the user management tab, click the dropdown arrow.

Here, you can choose to either log out of your own account across all devices or to sign out all other users who are currently logged into SKED admin.

Note: If you are logging out all other users, it may take SKED up to 15 minutes to complete this process.

Click the trashcan icon under the action section of any user you would like to remove from your system. A confirmation window will pop up to ask if you wish to remove the user. Click confirm to finalize the decision. If you wish to back out, click the X in the top right of the popup

Warning: We highly recommend immediately removing any user who is no longer part of your organization to comply with HIPPAA regulations.

Please contact the Support Team, and we’ll be happy to help!

The Support Team can enable this feature for you. Please contact us via email, chat, or phone.

New users need to click on Forgot Password on the main page of SKED, input their email, and follow the instructions to reset their password.

You can click on Log out users and click the appropriate one. Then delete their user. If you do not have this feature, please contact the Support Team to enable it for you.

Absolutely! Click the pencil icon in the top right corner, update the fields then click the Save button.