📝 Overview
SKED’s Rapid Messaging feature enables your office to send automated messages that are triggered by certain actions, such as adding a new patient to the schedule. This helps ensure prompt communication and saves time by automatically sending messages without manual intervention.
✉️ Setting Up Rapid Messaging
Step 1: Access the Rapid Messages Tab
Start by choosing the Automated Messages dropdown and opening the Rapid Messages tab.
Step 2: Create or Choose a Template
Click Compose or select a pre-made template from the SKED Templates folder.
Step 3: Create a Message
In this example, we’ll create a New Patient Confirmation message.
Enter a Message Name.
Select your New Patient Code.
Step 4: Schedule the Message
Choose when you would like SKED to send the message.
For example, this message will send 5 minutes after a patient is added to the schedule with the selected new patient code.
This applies whether the patient was added through SKED’s New Patient Portal, your EHR system, or the Admin panel.
Step 5: Customize and Enable
Scroll down to personalize the message content for your office.
Once finished, enable your message and click Save.
✅ Key Takeaways
Rapid Messaging automates messages based on specific patient actions.
Ideal for quick communication, such as new patient confirmations.
Messages can be customized and triggered by SKED, EHR, or Admin scheduling actions.
Ensure messages are enabled before saving to start automation.
📌 Conclusion
Rapid Messaging in SKED streamlines your communication process by sending timely, action-based messages automatically. Once set up, it ensures your patients receive the right information at the right time—without extra effort from your team.