When an appointment is marked as “arrived” in Platinum and then rescheduled to a future date, Platinum still considers the original appointment as arrived. Because of this, the appointment continues to show in the ledger and syncs to SKED as “arrived”, which prevents it from appearing in the patient’s upcoming appointments list in the app.
To resolve this, the appointment must be “un-arrived” in Platinum. The most reliable process is:
Reschedule the appointment back to its original appointment date.
In Platinum, navigate to that date and locate the appointment on the Z List.
Right-click the appointment and select Cancel Arrival.
Once the arrival status is removed, reschedule the appointment again to the correct future date and time.
This ensures the arrival status updates properly and the appointment will display correctly in the SKED App as an upcoming appointment.