The mobile apps settings tab is where you will locate your app registration settings and update your scheduling preferences for app users. You can also find your unique Service Provider ID on this page. To navigate to this page, click Settings in the bottom left corner then click Mobile App Settings.

Got questions? View the FAQ’s section at the bottom of this article!

Patients can register for the SKED App in two ways: via a registration link or manually. If the office sends a registration link to the patient, after downloading the SKED app, the patient simply clicks the link. The app automatically identifies the patient’s office and prompts them to select their preferred login method. For standalone offices, the registration link is the only option available for patient registration. To learn more about sending a SKED Registration Link, click here.

Alternatively, patients can manually register by tapping “Create an account” on the app’s login screen. They will be asked to provide three pieces of information: the Service Provider ID (which connects them to the office), their last name, and a unique identifier chosen by the office. The unique identifier varies depending on your EHR system:

Registration Methods by EHR System

Tip: The magic link found in the Introducing SKED: How to Register email is a great and EASY way for your practice members to register for the app. However, it’s important to keep in mind that the link will expire after 3 days.

If your practice member is unable to register via the magic link within 3 days of receiving the message, they will need a new magic link. Go ahead and send that one-time message again!

Note: If your office goes through an EHR transfer, the service provider ID will change.

Remember, your practice members can reach out to SKED support directly by selecting the contact us! link on the login screen of the app. Our team is happy to assist!

This setting allows you to choose which appointment types patients can schedule in the app. Any selected appointment types will be available for patients to book. If no appointment types are selected, patients will only be able to schedule the default appointment type.

If your office wants patients to schedule adjustments, massage, or exercise appointments, click the search box and select the desired appointment types. To remove an appointment type after it has been selected, click the X next to it.

With busy, unpredictable schedules and high office traffic, managing patient appointments can be overwhelming. Fortunately, SKED offers settings that help customize patient permissions.

If there is no appointment available on a day a patient attempts to schedule, you can choose the specific wording on the best way for the patient to contact the office. For example, if you specifically want patients to call your office in this scenario, selecting “call” from this list will provide an in-app instruction to the patient to do so.

If you would like patients to be able to schedule an appointment on the same day they log in, click this checkbox so that it is highlighted blue.

To enable a limit on the number of times a patient can reschedule a single appointment, click the “Enabled” checkbox. If Activated, the box will be blue. Then, use the up and down arrows to set the number of reschedules available for patients. Additionally, you can type the number directly into the text box.

If you wish to actively limit how far in the future a patient can schedule appointments, Enable the checkbox and use the arrows to set the number of days or type in the amount into the bar.

If you want to make it possible for patients to reschedule an appointment after missing it, click the checkbox to enable it. Then, set the time limit that a patient can reschedule after the appointment in a unit of minutes by typing into the bar.

After making your changes, save them with the blue button at the bottom of the page.

The service provider ID is used when a patient registers their account for the SKED App. It is a unique identifier for your office.

This information can always be found in the EHR, though some offices may have to assign it to the patient, such as PINs and barcodes.

SKED defaults to allow patients to schedule an appointment. If no appointment types are selected, they can schedule with their default appointment type. If the office would not like anyone to schedule anything, we recommend selecting an appointment type that is unavailable in the provider schedule. Some offices like to make an appointment type that says “Call Office to Schedule.”

It is appointment-specific. If set to two, an appointment scheduled for Monday, then rescheduled to Tuesday, then scheduled to Wednesday, can no longer be rescheduled. The office will need to delete either and create a new appointment or if the office allows patients to cancel, they could do this on their side.

Yes! This feature is called Jail, and you can find in the Client tab by clicking on the patient's name and going to that tab.

If a patient creates a new appointment, the future scheduling limit will be the number of days from today. If a patient reschedules an appointment, it will show availability for the specific number from the date the appointment is scheduled.

It allows patients to reschedule an appointment after it’s been missed. If you would like patients to be able to reschedule an appointment two hours after the appointment time, you could add a 120-minute limit.

For full office closures, go to Settings > Special Office Hours. For partial openings or provider-specific times, go to Settings > Provider Schedule, and click Set Hours on the schedule that needs to be updated.

You can edit those settings by going to Settings > Appointment Types and then selecting the provider and appointment type to edit.

Yes! This feature is called a “Fallback Appointment” and can be enabled by going to > Appointment Types, select the correct provider and click the pencil icon next to the provider icon.