📱 Patient Phone Numbers — How SKED Decides Which Number to Use
SKED pulls the patient's phone number from Genesis in this order:
Box 4 (SMS field) — primary source
If Box 4 is empty ➜ Box 3
If Box 3 is empty ➜ Box 2
If Box 2 is empty ➜ Box 1
Tip:
If a patient isn't receiving SKED messages or can't register — check Box 4 first. Make sure the correct SMS-capable number is listed there.
✅ Troubleshooting Steps
Go to patient file in Genesis
Verify Box 4 contains the correct phone number (mobile number recommended)
If Box 4 is empty, review Box 3 → Box 2 → Box 1 for accuracy
Save changes — allow time for sync
👨👩👧👦 Family Grouping / Shared Access
SKED can group family members automatically when they share the same barcode number in Genesis.
This allows one family member to:
Register for SKED App
View all linked family appointments
Manage appointments for the household
✅ How to Group Family Members
Open each family member’s profile in Genesis
Locate the barcode field
Assign the same barcode number to each family member
Save changes and allow sync
Important:
All family members must have the exact same barcode value — even one digit off prevents grouping.