You can contact SkinSwap support through the chat on the site or by email at support@skinswap.com.
Open the support chat on skinswap.com.
Click Messages at the bottom to see your conversations.
Start a new conversation, or reply in an existing one.
Our replies in the chat are translated into your language automatically.
Do I already have a conversation?
For deposits under review, failed payouts and giveaway wins, we open a conversation for you automatically. Please reply in that conversation instead of opening a new one.
What should I include?
The Transaction ID, which you can find on your Profile under Transactions, and a short description of the problem. If you email us, also add your Steam profile link or SteamID64.
Other email addresses
Partnerships and sponsorships: partnerships@skinswap.com
Bulk purchases and API access: bulk@skinswap.com
SkinSwap staff never message you first, on Steam, Discord or anywhere else. See How to stay safe from scams.
Related articles: How to stay safe from scams, Why is my deposit under review?, My payout failed