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Onboarding Troubleshooting
Helping resolve any questions and issues that may come up during initial setup and onboarding
How do I onboard the HL100?
I’m trying to onboard the HL100 with the Helium Wallet App using bluetooth and it doesn’t work
I'm having issues Onboarding with my iPhone/iOS device
I'm having issues Onboarding with my Android device
The Onboarding Web App doesn’t ask for location permissions
I’m trying to onboard my HL100 but it gets stuck at “Talking to your hotspot”
The Onboarding Web App cannot find device in Safari on iOS
Can you walk me through linking my Helium Wallet to the Onboarding Web App?
I’m trying to onboard my HL100 but it gets the Finish button at the very end doesn't do anything!
I’m trying to onboard my HL100 but when I press Finish, the Helium Wallet app just asks if I want to link my wallet again
I’m trying to link my Helium Wallet but it keeps asking me to install the Helium Wallet app