Average Temperature Shift notifications (formerly called High/Low Space Temperature alerts) notify members when their home's temperature changes significantly from their normal patterns. These notifications are sent when the temperature is 3°F or more above or below the member's 30-day average, which could indicate HVAC system issues, thermostat problems, or potential safety concerns.
Important for Service Teams
These Average Temperature Shift notifications are primarily informational and often result from normal circumstances like:
Homeowner adjusting thermostat settings
Seasonal temperature changes
Homeowner being away from home
Intentionally turning off HVAC system
Recommended approach:
Don't automatically roll a truck for every notification
Use as an early warning sign to start a conversation with your member
Look for patterns - repeated notifications may indicate a real issue
Contact the homeowner first to confirm whether they're experiencing a problem
The new Average Temperature Shift messaging helps homeowners self-diagnose many of these situations, reducing unnecessary service calls.
Why We Send These Notifications
Space temperature alerts serve as an early warning system to:
Prevent equipment damage - Extreme temperatures can indicate system failures that could lead to costly repairs.
Protect the home - Low temperatures can cause pipes to freeze in winter; high temperatures can affect medications, pets, and perishables.
Ensure member comfort - Alerts catch issues before members return to an uncomfortable home.
Create service opportunities - Temperature anomalies often indicate problems that require professional attention.
These alerts help you stay proactive about member needs and can generate service calls before small issues become major breakdowns if you are seeing unusual patterns.
Average Temperature Shift
An Average Temperature Shift notification is sent to the homeowner when their home's temperature rises significantly from their normal pattern. These notifications are customizable based on parameters set up in your Dashboard.
What homeowners see:
In-app title: "Average Temperature Shift"
Message context: References their 30-day average temperature (e.g., "Your Living Room is 3°F warmer than your usual 30-day average")
Sensor location: Only mentioned if they have multiple Comfort Sensors
Configuration options:
Dynamic (recommended): Triggered when temperature climbs 3°F or more above the previous 30-day maximum for this sensor
Custom: Triggered when space temperature reaches the specific setpoint you configure in settings
Where to Configure Temperature Alerts
Log in to your Partner Dashboard at noc.smartac.com
Navigate to Settings in the main menu
Select Alert Preference
Then subscribe to the alerts that you would like your customers to receive
Configuration Options
For each alert type (High/Low), you can configure:
Alert Mode:
Dynamic - Automatically adjusts based on 30-day temperature history (recommended)
Custom - Set specific temperature thresholds
Off - Disable this alert type entirely
Custom Setpoints (if using Custom mode):
High Temperature Threshold - Example: 85°F
Low Temperature Threshold - Example: 55°F
