The Partner Dashboard at noc.smartac.com is your central hub for managing members, tracking technician performance, and running your SmartAC program.
Daily Tasks
Check Service Requests and Opportunities
The Service page shows pending requests, scheduled appointments, and incomplete jobs. It also displays Opportunities generated by SmartAC.com based on detected issues like poor heating performance, water detection, high cooling runtime, and breakdown risk. Most partners start their day here to dispatch technicians and prioritize emergencies.
Weekly Tasks
Review the Adoption Dashboard Your landing page shows installation counts, verified install percentages, member purchases, and inventory levels. Use it to track technician performance and spot trends.
Check Fill Your Board This page surfaces opportunities detected by SmartAC.com for proactive service based on breakdown risk, system age, and efficiency. It helps you generate revenue before problems occur.
Managing Your Program
Members Search and filter your member base. View system details, communication history, and plan status for any member.
System Health View alerts across your member base: offline sensors, water leaks, filter alerts, and performance issues.
Technicians Manage your technician roster, track installation stats, and control features like Video Chat.
Rewards Administer Comfort Credits and run loyalty programs for your members.
Marketing Create and manage campaigns to grow your membership program.
Partner Orders Track hardware inventory and place orders for sensors and equipment.
Member Orders Monitor product orders placed by members through their app.
Configuration
Settings Configure your company information, branding, user access, integrations, alert preferences, and membership plans. Most settings are configured once during onboarding, then updated as needed.
