To complete the downgrade
In ServiceTitan, cancel the member's existing Hardware membership.
Sell the member a new App only Connect membership in ServiceTitan.
After the next SmartAC sync, the member's plan will update automatically in the SmartAC Partner Dashboard
No action is needed in the SmartAC dashboard after the change is made in ServiceTitan.
What changes
The member moves off hardware monitoring — sensor alerts and system health data will no longer be active
The member's sensors remain installed in the home but are no longer tied to an active Detect subscription.
What if the member wants to come back to Detect later?
If a member on an App only Connect memberships wants to upgrade back to Hardware at any point, follow the steps in How do I upgrade a member from Connect to Detect?
The member will appear on the Pending Onboard list in your dashboard, and a technician visit will be needed to reactivate their sensors.