Why won’t the card/fob number save when I am adding it? I get the following message: Error creating credential. FOB number does not exist. Please use a different Reference ID or add it to the card bank.
The unique card/fob number must be a valid number within the range specified in your community’s Provider Card Bank. Please contact your Client Success Manager for assistance in resolving this issue.
Why do I see the status “No Vacant Units” when I select the Access tab (top menu)?
The community does not have units with SmartRent smart locks. When units have smart locks, this section shows which units are vacant so that site teams can grant access to staff, vendors or maintenance teams.