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How Do I Manage Self-Guided Tour Notifications for Property Staff?

When tours are scheduled and started, site teams with the proper notification settings will be notified via email, SMS, or both. You can even enable notifications to be alerted when prospects enter homes with supported motion sensors.

Please note that prospects who are signed up for Tour Motion alerts will receive a motion notification no more than every two (2) minutes. This limitation reduces redundant notifications which can potentially be distracting.

Enabling Notifications:

To enable SMS or email notifications for site staff, complete the following steps in SmartRent:

  1. Click Settings in the left sidebar menu

  2. Click Staff

  3. Click Notification Settings

  4. Click Tour Motion Notifications

  5. Check email and/or SMS Text for the roles you wish to receive notifications
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  6. Click Tour Scheduled Notifications

  7. Check email and/or SMS Text for the roles you wish to receive notifications
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  8. Click Tour Canceled Notifications

  9. Check email and/or SMS Text for the roles you wish to receive notifications
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