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How Do I Set Up an Igloohome Keybox?

Igloohome - Setup Process

  1. Download the Igloohome App

  2. Create a login

  3. Once you create the account, send the username of the account to
    ​support@igloohome.co and ask for the account API Key.

    1. It may take up to 12 hours for a response with the key.

  4. Go to the hamburger menu (top left corner) > Configuration + Manage Properties >
    + button to add a new property.

  5. Once the property is created, you can add a lock to a specific property

    1. Go to the hamburger menu (top left corner) > Configuration + Add Lock >
      Select Property

    2. Select Lock Model (KeyBox 3)

    3. Wake the device by placing your palm over the keypad to activate the lock.

    4. Turn Bluetooth on and the product ID will appear.

    5. Click the Product ID and the pairing process begins. The lock should be
      flashing blue during this process.

Community Manager - Set up Process

  1. At the property level, navigate to Settings → Integrations → Igloohome

    1. Select Enable Integration

    2. IH1.png

  2. Navigate to Credentials

    1. Enter the API Key

    2. Select Update Provider Settings

    3. IH2.png

  3. To automatically generate Igloohome pin codes for prospects who’ve created a
    Self-Guided Tour, navigate to Property Settings

    1. Check the box Enable

    2. Select Update Integration Settings

    3. IH3.png

Adding a Device

  1. Navigate to Device Mapping

    1. Select Add Device to Unit

    2. IH4.png

    3. Select the Unit and Device from the dropdowns

    4. Enter a Device Label (note: this should be descriptive of where keybox is located on the property like "Pool" or "Front Gate")

    5. IH5.png

Staff Codes + Maintenance Codes

  • We recommend granting access to staff from the IglooHome app as the
    codes from CMW will never expire and all the staff codes will also get the
    same code.

  • The Igloohome app user can share and grant temporary Bluetooth access to
    site team members at any time.

Tours

  • When the tour is scheduled, we will create a temporary pin code that is
    displayed for all keyboxes set up in CMW and marked as tourable.

    • Example: If a property sets up 7 keyboxes with 5 at the group level,
      and 2 at the unit level, the prospect will receive 7 access codes.

  • The codes will only last for the duration of the tour.

  • A property can have multiple different types of locks on the tour.

    • Example: you may want a z-wave smart lock on the units and
      keyboxes for common areas. This is possible, and the prospect will
      not see a difference besides a difference in the length of pin codes on
      the access code cards.

  • SmartRent will support multiple lock instructions on the tour. The prospect
    will be able to view how to use the keybox when the tour is ready.

Hardware Support

  • Initial Setup

    • Open the interior battery cover and using the included screwdriver, remove
      the 4 screws securing the battery cover.

    • Remove the cover and install 4AAA batteries in the appropriate orientation.

    • Replace the battery cover and secure the 4 screws. Ensure the cover is
      properly aligned so the weather seal makes proper contact.

Considerations

  • The 2 included keybox shackles should cover most installations however should
    there not be an appropriate shackle for your installation, the keybox can be
    mounted using the included mounting screws and anchors.

  • Do not use rechargeable batteries in the keybox. Only use alkaline batteries from
    brands such as Energizer or Duracell.

  • In the event that the batteries are depleted, use the USB-C port on the bottom of
    the keybox to jumpstart the device and then immediately replace the batteries.

  • The hardware is IP66 rated however in extreme climates such as Arizona, it is
    advised to place the Keybox 3 out of direct sunlight in the shade as the sun can heat
    the device to uncomfortably hot levels.

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