Features
Automatic Work Order Close Notification - building on our notification to residents when a work order is closed, we built a similar feature to update subscribed site staff and organization admins when automatically created work orders are completed. This completes end-to-end communication and transparency on work orders like leaks. From then the leak occurs, to when work begins, to when work is complete the email or text messages will keep everyone in the loop.
To subscribe to automated alert notifications organization admins can visit the property ‘Settings’ page, then select ‘Notifications’. From there they can subscribe to certain role types to email or text notifications for a multitude of alert types.
(FPA Family Only) Entrata Lease Signer And Contact Status - we’ve updated the definition we use to determine if a resident syncing from Entrata can be moved-in our system. Now, either `Primary` or `Co-Applicant` residents can be ‘moved-in’ and granted access to the unit. This will also reflect on the Pending Move-in/Move out count on the dashboard and leasing pages.
(AIMCO Only) Credentials Page Permissions - for Brivo connected communities we’ve added the same permissions based controls for ‘Access’ to the Brivo credentials pages. Users with the following permissions will be able to:
View: can view the credentials page
Update: can update users/resident Brivo pins
Create: can create/assign Brivo pins or fob’s
Delete: can manually removed pins or fob’s
To adjust Access Code settings, Organization Admins can log into their account, click settings, then click 'Roles'. From here for each role type then can add or remove ‘Access Code’ permissions.
Push Notification - Jammed Lock - we now send residents a push notification when we get a jammed lock event. Residents will get the following push notification:
Your lock is jammed! If you have issues with your lock, try to push or pull on the door as you type your code. If issues persist, contact your maintenance team.
If you have any additional questions, please contact our support team via email at support@smartrent.com, via phone at (844)479-1555.