This guide walks you through common troubleshooting steps to fix the extension.
Step 1: Check for Common Issues
Before diving into technical troubleshooting, check for these common problems:
Extension is disabled: Open
chrome://extensions/and ensure the extension is enabled (the extension is toggled on).
Browser is outdated: Go to
chrome://settings/helpand update Chrome if necessary.
Permissions issue: Ensure the extension has the necessary permissions by checking its settings. Make sure that you are not blocking any permissions.
Step 2: Restart Chrome and Your Computer
Sometimes, simply restarting your browser or computer can resolve minor issues. Close Chrome completely and reopen it. If the issue persists, restart your computer and try again.
Step 3: Check for Extension Updates
Navigate to the Extensions page
Method 1: Open Chrome and go to
chrome://extensions/.Method 2: Click the extension puzzle at the top right.
Toggle on Developer mode (top right corner).
Click Update to refresh all installed extensions.
Restart Chrome and check if the issue is resolved.
Step 4: Reinstall the Extension
Click the extension puzzle at the top right.
Find SmartSync: SmartWiz Data Entry Assistant and click the three dots.
Click Remove from Chrome and confirm by clicking Remove.
Open this download link for the extension and click Add to Chrome.
Conclusion
By following these steps, you should be able to resolve most Chrome extension issues. If the problem persists, please reach out to help@smartwiz.io.