If you notice that some items are missing from your order, please check the packaging box carefully and review your emails.
Since we only ship fresh and consumable products, certain items may occasionally be removed from your order if they were found to be no longer fresh at the time of dispatch.
In such cases, we automatically issue a refund, and you’ll receive a refund confirmation email once it has been processed.
How to Report Missing Items
If you’re certain that products are missing from your delivery, please contact our Customer Service Team through this form as soon as possible and include the following details:
Your order number
The missing product(s) and quantity
A photo of the packaging box, clearly showing the shipping label
A photo of all received items
Once we receive this information, we’ll investigate and work quickly to resolve the issue to your satisfaction.
Will Missing Items Be Resent?
Missing items are not automatically resent.
Our team will review each case individually to determine whether a replacement or refund is appropriate.
If you would prefer a refund, please let us know — refunds are processed via your original payment method.
If an item is currently out of stock, you can enable the “Notify Me” option on the product page, and we’ll email you as soon as it’s available again.
Important*
All claims regarding missing or incorrect items must be submitted within 7 days of the delivery date.