In rare cases, a shipment may be marked as delivered in the tracking system while it is still out for delivery. If this happens, please wait 24 hours, as the parcel often arrives the next day.
If your package is still missing after this period, please contact our customer support team with the following details:
Your order number
Your tracking number (if available)
A brief description of the issue
Once we receive this information, our team will contact you as soon as possible to discuss the next steps.
We may open an investigation with the courier, who will review the claim and provide an official response on the status of your package.
If the courier confirms that the package was lost, we will issue a full refund to your original payment method.
Please note that replacement orders are not automatically shipped in these cases.