If you’ve received a product that appears incorrect, please first check whether it could be a rebranded version of the same item (a new name or packaging design but the same flavour or variety).
Comparing the product with the images on our website can often help clarify this.
How to Report a Wrong Product
If you’re certain that you’ve received the wrong product, please contact our Customer Service Team as soon as possible and include the following details:
Your order number
The product and quantity you did not receive
The product and quantity you received instead
A photo of the product received
A photo of the shipping label
Once we receive this information, we’ll review your case promptly and work to find a satisfactory solution.
Please note: if we cannot verify that an incorrect item was received, we may be unable to process your request.
Will Replacement Products Be Sent Automatically?
No — replacement products are not sent automatically.
Our team will review each case and, if applicable, issue a refund for the incorrect item. Refunds are processed to your original payment method.
If you would still like to receive the correct product, please place a new order.
If the item is currently out of stock, you can select “Notify Me” on the product page to receive an alert once it becomes available.
Important
All claims for incorrect or missing items must be submitted within 7 days of the delivery date.