Reservation Notifications
When a reservation request is submitted, a notification is automatically posted on the Guestbox tab from the side menu. Through the Guestbox, you have the ability to...
Send a message to the guest
Confirm the reservation
Suggest an alternative time
Access the entire profile of the guest
Confirm The Reservation
If the requested time and date is available, click "Confirm" to automatically confirm the reservation, this sends an email confirmation to the guest.
Suggest an Alternative Time
If the requested time and date is unavailable, click "Suggest an alternative time." This opens a pop-up message to enter a new date and time, and a customized message to the guest.
Respond Through Chat
If you need to send a message to the guest for any reason, simply enter your message on the chat box, this will automatically send an email to the guest.
Access The Guest Profile
From the Guestbox, click the reservation request from the right panel. This opens a pop-up box with the guest's entire profile. Here you can...
Reject the request
Confirm the request
Confirm the request with a message
Suggest another time
View the guest's profile
View all interactions and messages with the guest
