The Lightning Dashboard (Host App) is an intuitive dashboard designed to be used by the restaurant host or front-of-house staff to manage front of the house operations during service hours, such as the Waitlist. You can log in at scvr.app.
If you are a host or a front-of-house staff, you can manage the Waitlist without having to log into the Sociavore account. With just a few clicks, you can add, view, edit, cancel, notify and seat waitlist parties.
If you haven't set it up, here is an article on how to enable this feature and learn more about Sociavore Waitlist.
Add Guests to the Waitlist
After logging in, click Order Management then click View Orders.
At the upper left, click the [ ฮ ] icon.
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At the upper right of the Waitlist tab, click [ADD PARTY].
A Party is a group of covers (e.g. a party of 4 covers).A Cover is an individual guest who will dine in.
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Enter Party Details:
Party Size - How many guests will dine in
Quoted Wait Time - 10/15/20/25/30 minutes
Guest Details - First name, last name, phone #, email address
Note - additional information or instructions
Source - how guests got added to the Waitlist (walk-in or phone)
Click [ADD PARTY].
Notify a Party
To notify a guest, click the [Notify] button on the party's record.
Select a Waitlist status message: Next Up or Ready.
Click [NOTIFY].
Edit, Remove, or Seat a Party
To edit a party, click the [More] button of the party's record, click [Edit], modify details as needed, then click [Save].
To remove a party, click the [More] button of the party's record, click [Remove from waitlist], then select [Yes].
To seat a party, simply click the [Seat] button.
View a Party
You can check the status of a party and these waitlist details:
Waitlist Status: Pending (for parties just added), Next Up, Ready
Party Details: guest count, mode of adding to waitlist, notes
Actual Wait: Lapsed time after joining or after notifying a party to be seated
Quoted time and Status: On time, late (not marked Ready after quoted time), or remaining waiting time
View Past Parties
You can view Seated or Lost parties for the day in the Past Parties tab. Here, you can see the following:
Total number of seated and lost parties and covers for the day
Percentage of seated parties and average wait time
Percentage of decrease of lost parties and covers
Party and Time Details: Quoted, Actual Wait, Seated Time
