You can contact Soco support from inside the Soco app or by email at support@joinsoco.com. A person answers Monday to Friday, 9am to 6pm Eastern. Outside those hours you'll hear back within 24 hours, and weekend messages are answered on Monday.

Contacting Soco support from inside the Soco app is the faster of the two routes. Your account details travel with your message, so the team doesn't have to ask who you are. Soco is an iPhone app, so this route needs the app on your phone.

A chat opens and Soco's AI agent, an automated assistant rather than a person, replies in it. That reply is how you know your message arrived.

You can also contact Soco support by email at support@joinsoco.com. Write from the email address your Soco account uses, and give a short description of what's happening. That address is how your message gets matched to your account.
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Email answers come inside the same support hours as messages sent from the Soco app.

After you contact Soco support in the app, Soco's AI agent answers first. It answers from Soco's help articles, and when it can't answer from them it hands the conversation to the support team. If you'd rather talk to a person, say so in the chat: it will ask what's going on first, then connect you.
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If a help article was wrong or missing something, say so in the same chat: that feedback reaches the team that writes them.

A person answers Monday to Friday, 9am to 6pm Eastern. Outside those hours you'll hear back within 24 hours, and weekend messages are answered on Monday. That window covers both routes, the app and email.

Your next question is probably one of these: