Step 1: Update TikTok
Outdated TikTok versions can block the scan.
Open the App Store
Search TikTok
Tap Update if an update is available
Try the scan again in Soco.
Step 2: Reset TikTok authorization permissions
Sometimes TikTok Shop permissions don't sync correctly. Resetting them usually fixes the issue.
In Soco, go to Account → Continue with TikTok
On the TikTok authorization page, scroll down
Tap Remove all access
Go back to Soco and connect your account again
Try scanning your showcase once more
This solves the issue for most users!
Step 3: Reinstall Soco
If scanning still doesn't work:
Delete the Soco app
Reinstall it from the App Store
Open Soco and try the scan again
Still not working?
If the scan still fails after all three steps, contact our support team and describe what's happening. Please include a screenshot(s) or screen recording if you can so that our tech team can investigate directly.