I just purchased the New Client 2-Week Unlimited package. Why am I being charged a late cancellation fee?

When booking using any of our Unlimited options, including the New Client 2-Week Unlimited package, any class cancellations made within the 10-hour window fall under our late cancellation policy, resulting in a fee.

Please note that late cancel fees are charged the night following a late cancellation/no-show. For example, if you late cancelled a class on Monday, you'll see the charge process on Tuesday night.

If you believe you were charged in error, please reach out to your local studio using this contact form or to our Client Experience team by using our website chat.