[solidcore] Help Center

Class Booking & Cancellation

14 articles

What happens when I cancel a class with more than 10-hours notice?

What happens when I cancel a class with less than 10-hours notice?

What is the late cancellation window?

I didn't attend the class I booked, why was I charged for it?

Why have I been charged for a class if I'm on the waitlist?

I no-showed / late-canceled my class, can I have my credit back?

The weather road/conditions aren’t good but the studios are still open, can I still get my credit back?

Can I cancel my class today and reschedule for another class on the same day?

An emergency came up. Can I cancel my class without penalty?

How can I cancel a class booked with a Bring a Friend pass?

How can I get more help with a class cancellation?

I just purchased the New Client 2-Week Unlimited package. Why am I being charged a late cancellation fee?

How can I book using a single class credit?

Why did I lose my class credit or incur a fee if I canceled before the 10-hour window?