Alongside email updates, you can also opt to keep your clients updated with automatic SMS reminders and booking updates.
Ensuring your customers are kept up to date with their bookings helps reduce last minute cancellations and no-shows, helping you prevent lost time and income
You can use the template messages we've created, or you can customise the text as you prefer. You also have the option to toggle on/off each specific SMS in your settings.
How do I set up SMS?
To set up SMS updates:
Head to Menu >> Booking System >> SMS Updates
Choose which specific messages you would like to enable
Switch the toggle to enable for any messages you would like to switch on
Note - A transactional charge of 7p will apply for each SMS that is sent outside of your free credits, and will require a connected Stripe Account
How do I customise an SMS?
Go to Menu >> Booking System >> SMS Updates
Click into the SMS type you wish to edit
Click edit message
Edit the copy of the SMS how you wish. You will need to use the dynamic values displayed in purple to ensure each SMS is personalised for your client e.g the 'booking date and time' dynamic value will ensure the correct date and time for that particular customer is shown on their SMS.
Note - there is a cap of 160 charactersPress save