SortScape has many pieces to it. Here’s a high level summary of how everything fits together.
A contact which is a person (e.g. John Smith with phone 0494809943 and email john@smith.com.au)
A property which is a place you go to perform the job. It has an address, suburb and post code. A property belongs to a contact. A contact might have one or more properties.
A visit belongs to a property. It has a due date and estimated time, value and notes. You can create one or more visits for a given property.
An issue also belongs to a property. An issue will appear on any visit for that property and can be marked complete when viewing a visit for that property.