If a client moves to a different location, you need to update the service address for their property. There are two general approaches:
Approach 1: Create a New Property
Benefits:
Keeps the issues and visit history for the old address separate from the new address.
Maintains clear historical data for both old and new properties.
Downsides:
Requires additional steps to set up repeating visits and issues for the new property.
Approach 2: Update the Existing Property Address
Edit the address for the existing property record.
Benefits:
Simpler and faster as it maintains the existing property record.
Ensures the customer's visit repeating schedule continues uninterrupted.
Downsides:
Visit history will be associated with the new property address, potentially mixing up past visit records.
Future visits may need to be rescheduled based on the new address's place in your run schedule.
Recommendation
If visit and issue history accuracy is important, use Approach 1.
If simplicity and continuity are prioritized, use Approach 2.