Short answer: yes, and here's exactly what we do and don't hold. 🔐
What we never see 🚫
Your full card number. Handled by our payment processor, encrypted, never stored by us and never visible to creators. 💳
Your bank login. Pay by Bank happens inside your own banking app, with your own bank's security. We never see the credentials. 🏦
Your password. Stored encrypted, and nobody here can read it. Which is why we will never ask you for it — see Scams & Staying Safe 🕵️🐷. 🔐
What we do hold 📊
📧 Account details — name, email
🆔 Verification records — identity documents, checked and stored securely
🧾 Transaction records — what was bought, when, for how much
📦 Delivery records — what was sent and when it landed
📱 Device and technical data used for fraud prevention
💬 Support conversations
Most of it isn't optional. Payment regulations and anti-fraud obligations require us to keep transaction and identity records — that's the same requirement every regulated payments business operates under. 🛡️
Why the records work for you 🔑
The transaction and delivery data isn't just compliance overhead:
🛡️ It defends creators in disputes — proof of what was delivered and when
✅ It resolves supporter complaints without anybody arguing from memory
📊 It's your earnings history — exportable, and exactly what an accountant or mortgage lender wants to see
🚫 It stops fraud before it reaches anyone
See You're the Merchant 🏪🐷.
Who it's shared with 🤝
Our payment providers — Stripe for card and Pay by Bank, and a separate provider for stablecoin. They need what they need to move money and meet their own obligations.
Identity verification providers — for checking documents.
Legal and regulatory requests — where we're legally required to comply.
That's it. We don't sell your data, we don't share it with advertisers, and we don't hand creator details to supporters or vice versa. ✅
What creators see about supporters 👀
Creators see: that a purchase happened, what was bought, and the display name and email associated with it.
Creators never see: your card details, your address, or your payment credentials. 🔐
What supporters see about creators 👀
Public profile information only. Verification documents and payout details are never visible to anyone but us and our providers.
Your rights 📌
Under UK data protection law you can:
✅ Request a copy of the personal data we hold
✅ Ask for corrections to anything inaccurate
✅ Ask for deletion — subject to records we're legally required to retain
✅ Object to certain processing
✅ Complain to the ICO if you're unhappy with how we've handled it
Message us through the chat to make any of these requests. 💬
⚠️ Transaction and verification records generally have to be kept for a legally defined period even after an account closes. That's a legal requirement on us, not a choice. 📋
Keeping your own account secure 🔒
✅ A password you use nowhere else — especially not your socials
✅ Never share your login. Not with a manager, an editor, or anyone.
✅ Leave security notifications on. They can't be switched off, and they're how you find out early. 🔔
✅ Only log in from the address bar, typed yourself — never from a link in a message
Common questions 🤔
"Can creators see my card details?"
No. Never. 💳
"Can supporters see my real name?"
Your verified identity is not shown publicly. Supporters see what's on your profile.
"What happens to my data if I close my account?"
Profile data is removed. Transaction and verification records are retained for the period we're legally required to keep them.
"Where is my data stored?"
The platform is operated by Social Vortex Limited, registered in England and Wales, under UK data protection law.
"Do you sell my data?"
No. 🚫
"I think my account has been accessed."
Change your password immediately, then message us. Don't wait. 🚨
TL;DR 🎯
We never see your full card number, your bank login, or your password 🔐
We hold transaction, delivery and verification records — mostly because we're legally required to
Shared only with payment and verification providers, or where legally required 🤝
We don't sell your data. Ever.
You can request a copy, a correction, or deletion — message us 💬
Boring, careful, and exactly how it should be. 🔐🐷