A "500 Something Went Wrong" error is almost always caused by an outdated browser, a cached page conflict, or a temporary connection issue. Work through these steps in order:
Step 1: Refresh and Retry
Do a hard refresh: Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac). If the error persists, close your browser completely and reopen it.
Step 2: Update Your Browser
An outdated browser is the most common cause. Check for updates:
Chrome: Menu (⋮) → Help → About Google Chrome
Safari: Apple menu → System Preferences → Software Update
Firefox: Menu (≡) → Help → About Firefox
Install any available update, then relaunch and try again.
Step 3: Clear Your Cache
Chrome: Settings → Privacy and security → Clear browsing data → Cached images & Cookies → Clear data
Safari: Settings → Safari → Clear History and Website Data
Firefox: Settings → Privacy & Security → Clear Data
After clearing, refresh Splash and try again.
Step 4: Try a Different Browser or Device
Google Chrome is recommended for the best compatibility. If the error only appears on one browser, it's browser-specific. Try Chrome on the same device, or log in from a different device entirely.
Step 5: Check Your Connection
Switch between Wi-Fi and mobile data to rule out a network issue. Corporate or secured Wi-Fi can sometimes cause this error — try a home network or mobile hotspot.
Still seeing the error after all of the above? Email support@splashsports.com with your browser name and version, device type, and when the error appears.