We understand how frustrating it can be to miss a pick, and we appreciate you reaching out.

Unfortunately, once a contest has started, we're unable to make any changes to picks or lineups. Here's why:

State laws and gaming regulations: Splash Sports must comply with legal rules that prevent any edits after a contest begins.
Contest slate deadlines vs. game start times: Deadlines for submitting picks are tied to the start of the contest slate, not the actual start of individual games. Your pick may be marked as lost if you miss the slate deadline, even if the actual game hasn't begun yet.
No exceptions after the deadline: Once the contest is live, picks are locked for all participants to ensure fairness.- Administrators are prohibited from modifying picks due to strict enforcement of state laws and fair play guidelines. Additionally, certain settings, such as the deadline for making picks, are immutable after a contest begins. This ensures compliance with rules and provides a consistent experience for all participants. Users must finalize their settings at the creation stage, as changes cannot be made later.

➡️ You can read more in our House Rules.

Managing Deadlines and Preventing Missed Picks

To avoid missing deadlines in the future:

Monitor game schedules closely and set reminders for the deadlines.
Regularly review your entries before the deadline to ensure all picks are finalized.
Confirm that your selections are saved properly and displayed on your contest dashboard.
After making selections, verify submission by: • Navigating to the contest details page • Confirming your selected picks are visible under your contest entry • Refreshing the page to double-check submission status
For multiple entries, ensure picks are properly saved for each entry.

Understand that pick deadlines are tied to contest slate start times, not individual game start times.
Carefully review contest-specific rules and elimination criteria before participating.
If a mistake in contest settings occurs, consider creating a new contest with the appropriate settings. This allows for correcting issues without violating regulations.

Verifying Your Picks:

Always refresh the web page after submitting picks to ensure they're displayed correctly.
Make selections well ahead of deadlines to account for possible technical delays.
If you're unsure about the status of your picks, you can contact Splash Support for confirmation.
For contests like QuickPicks, track your scores and standings by visiting the group standings page in the contest details.

If your entry shows "no pick," it is likely due to an unsaved selection or an attempt to enter a pick after the deadline. Always ensure your choices are saved before the cutoff time. Can Splash make corrections for missed deadlines?
Unfortunately, once the deadline has passed, changes or corrections cannot be made. This policy upholds fairness and adheres to gaming regulations.
In some cases, if your entry becomes invalid due to specific deadline issues, you may be eligible for a refund credited to your Splash wallet. Contact support to inquire about your specific situation.

Why is my entry marked as eliminated or lost?

Your entry might be marked as eliminated or lost due to specific rules established by the contest commissioner or because you missed the slate start deadline (even if the individual game hadn't started). Contest decisions based on these rules are final.
QuickPick contests depend on all entries being scored and finalized. Delays may occur if participants join from later slates. To track progress, visit the group standings page in contest details.

We truly appreciate your understanding and hope you continue enjoying your experience with Splash Sports! 🙌