What to Do if Your ID Verification Link Has Expired:
Why Do ID Verification Links Expire? ID verification links can expire for several reasons, such as when the required verification is not completed within a specified timeframe or if the session associated with the link becomes invalid.
1. Contact SupportReach out to our Splash Sports customer support team by emailing support@splashsports.com. Let us know that your verification link has expired and you need a new one.
Alternatively, you can reply to the original email or use the in-app support options to request a new link.
2. Wait for a New Link Our team will generate a fresh verification link and send it to you via email.
3. Upload Your Information
Follow the instructions in the new link to upload your verification documents. Make sure the details you provide match your account information.
4. We’ll Review Your Submission
Once submitted, our team will review your documents. This process typically doesn’t take long.
5. Get Confirmation
We’ll contact you to let you know if your account has been successfully verified. If we need anything else, we’ll follow up with further instructions.
If you have any issues or questions during this process, feel free to reach out — we're here to help!