Account verification (KYC) is required to participate in real-money contests and to deposit or withdraw funds. If you only use Splash for self-managed or entertainment-only pools, verification is not required.
For Real Money contests, verification ensures compliance with regulations and protects user accounts. Entertainment-only contests, such as survivor pools, generally do not require verification unless there is a system error, which should be reported.
How to Start
You'll be prompted to verify when you try to enter a real-money contest or make a deposit. You can also start anytime at app.splashsports.com/user-verification, or tap the orange verification banner when you log in.
What You'll Need
A valid, unexpired government-issued photo ID — such as a driver's license or passport. The name and address on your ID must match your Splash account exactly.
Additionally, if your address does not match the one on your Splash account, you may need to provide a Proof of Residence (POR) dated within the past 60 days. Acceptable POR examples include utility bills, phone bills, rent or mortgage statements, or a USPS change-of-address form.
The Verification Process
Open the verification link on your mobile device, or scan the QR code with your phone
Scan your ID front and back as prompted
Take a selfie if requested — good lighting, no sunglasses or hats
Submit and wait for confirmation
⚠️ Important: The flow uses live scanning — static photos and screenshots won't be accepted. Use your phone's camera directly.
Tips for a Successful Submission
Use a plain, light-colored background and avoid glare or shadows on your ID
Make sure all four edges of your ID are visible in the frame
Double-check that your name, address, and date of birth match your Splash profile exactly — even small differences can cause a rejection
Verification links expire after 24 hours — if yours has expired, see Have an Expired Verification Link?
If your account still shows as needing verification after uploading your ID, check that the address on your documents matches your Splash account. If not, provide a valid Proof of Residence as outlined above. Ensure all submitted documents are clear, legible, and meet the specified requirements.
After Verification
You'll receive a confirmation once your account is verified. After that, you're all set to deposit and enter real-money contests.
Need Help?
If your verification is rejected or you're running into issues, email us at support@splashsports.com — we're happy to help.
When contacting support, include details about the issue, such as the type of document submitted and any error messages received, to expedite assistance.