We’re here to help with your account verification process. Here's what you need to know: Completing the KYC (Know Your Customer) process is an essential step to ensure your account's safety and to unlock all platform features. As part of this process, we collect important information such as your address and birthdate to confirm your identity and eligibility to participate in contests.
The account verification process ensures the security and compliance of your account by confirming your identity through government-issued IDs and relevant documentation. Once verified, you'll gain full access to key features such as depositing money into your account and participating in Splash Sports contests.
Splash employs a rigorous verification system to prevent unauthorized access and ensure compliance with industry regulations. By confirming identity, users help maintain a secure environment and protect themselves from potential fraud.
If you encounter difficulties with account verification, it is typically due to a mismatch between your account details and submitted documentation, or due to incomplete documentation. Ensuring up-to-date and accurate information can often resolve problems quickly.
If mismatched information persists, compare the details on your documentation (e.g., full name and address) directly with the profile information in your Splash account. Always ensure the addresses align perfectly to avoid rejection.
Step-by-Step Verification Process
Start the Verification Process: Visit the Splash Verification Page to begin or look for an orange banner prompting verification upon logging in.
Upload Your ID: Use the upload link provided, or scan a QR code for a secure submission.
Provide High-Quality Documentation: Submit a government-issued ID and, if required, a selfie in good lighting for identity confirmation.
Notify Splash Support: For manual verification, contact the Splash Support team as directed within the platform.The verification process can be summarized in three main steps:
Provide accurate personal details in your profile
Upload a clear, government-issued ID
Ensure all information matches between your profile and ID
✅ Accepted Forms of ID:
At this time, our system can only accept standard driver’s licenses through the automated upload process
A valid Proof of Residence (POR) document is required, which should include your full name, address, and a date within the last 60 days. Acceptable PORs include utility bills, mortgage or rent statements, and recent phone bills.
Additionally, ensure the address presented on utility bills or other POR documents corresponds precisely with the one on your ID to avoid delays in processing.
Ensure that the Proof of Residence document is recent, shows your current address, and clearly displays your name and a valid date.
- Expired identification documents such as driver’s licenses or passports cannot be used for verification. Please ensure your ID is valid and unexpired.
Verification cannot be processed with expired documents. Always verify the validity of your driver’s license, passport, or other identification forms before submission.
Always check that the expiration date is valid before uploading copies of your identification during account verification.
🛂 Need to Use a Passport Instead?
No problem! If you don’t have a driver’s license, a valid passport will work too.
Just let us know, and send our team a message stating you need a new verification link and we’ll send you a new verification link that supports passport uploads.
For manual verification, use the secure upload links sent directly to your registered email, or scan the QR code if available. Double-check that your submitted information matches the details in your profile to expedite the review process. Following submission, wait for confirmation which will detail the status of your verification. If your automated submission fails, take advantage of the QR code to scan and upload information securely. Ensure your submitted images are high quality to avoid processing delays.
Common Verification Issues:
Low-Quality or Unreadable ID Photos
Low-quality, blurry, or poorly scanned copies of your identification documents can lead to verification rejection. Follow these tips to avoid this issue:
Use a blank, light-colored background when capturing your ID photos.
Ensure the ID’s details are fully visible and clearly legible.
Avoid glare or shadows during the process of capturing the image.
Take a selfie in adequate lighting if prompted, keeping your facial features fully visible and matching the ID submitted.
Mismatched Information: Cross-check your ID or documentation with the details in your profile to ensure they match in all fields. Details such as your legal name, address, and date of birth must align.
Duplicate Accounts: If you suspect your information is linked to a duplicate account (due to errors or prior registrations), contact Splash Support to consolidate your accounts.
Address Mismatch: Double-check that the address in your account matches exactly with the address on any ID or supporting documentation submitted.
State-Specific Requirements: Some states may have specific ID or address criteria for verification. Adjust your submitted documentation accordingly.
Incorrect Name Entry: Ensure the name in your profile matches exactly how it appears on government IDs (e.g., "Firstname Lastname").
Personal Information Mismatches: If details like your birth date or legal name differ between your Splash profile and provided IDs, verification may fail. Double-check all details to ensure they match exactly.
Troubleshooting Tips
Facial Recognition Failures: Ensure your photo is clear and matches your ID.
Verification Review Delays: If no confirmation is received, it may still be under manual review.
Login Issues Related to Verification: Always log in using your verified primary email address to avoid syncing issues that might block the verification proces If scanning QR codes, use your phone's camera. If accessing from a phone, simply click the provided link directly.s.- Re-upload Documents: If your submission is rejected, use the provided upload link to re-submit updated documents promptly. Links generally expire within 24 hours, so act quickly.
Missing Verification Links: If you don’t receive a verification link, check your Spam folder or request a new link directly through Splash Support. Remember that verification links expire after 24 hours. If your link has expired, request a new one by replying to the verification message you received.
Expired Verification Links: Verification links are only valid for 24 hours. Always act promptly when engaging with the provided links. To request a new one, simply contact Splash support through your preferred method, or reply to the email with your query.
Errors During Submission Process: If you've accidentally clicked the wrong button or encountered an error during the verification process and cannot proceed, contact Splash Support and request a fresh link to restart the identity verification process from the beginning.
For further guidance, refer to the Frequently Asked Questions below to address specific verification concerns.
After Successful Verification
You will receive a confirmation notification once your verification is complete. After receiving this notification, you can deposit funds into your Splash wallet and will be eligible to enter and play in all Splash Sports contests.
If you have any other questions, feel free to reach out — we’re always here to help!
Contacting Splash Support
If you’d like to learn more about troubleshooting issues, the FAQ section below provides detailed answers to common scenarios.
If you’ve followed all the steps above and are still unable to verify your account, please reach out to Splash customer support through the app or website for further assistance. Ensure you have your documents ready to provide additional information upon request.
Re-verification Process
If your account verification is unsuccessful or requires re-verification:
Respond to verification messages using the links or QR codes sent to you.
Complete the ID upload promptly, as links expire within 24 hours.
If your link has expired, request a new one by replying to the verification message you received.
Note that compliance with Splash’s policies, such as the One Account per User rule, is mandatory. Violating these rules may impact verification outcomes, including restrictions on account features like withdrawals.
We appreciate your understanding and are committed to keeping our platform safe and secure.