Why are games or contests missing from the Splash app, and how can I adjust settings?
Games or contests may sometimes appear missing in the Splash app due to visibility settings, synchronization issues, or contest-specific configurations. This article provides troubleshooting guidance and explains how contest settings affect game inclusions.
Contest or Game Visibility Issues
Synchronization or Display Problems
If a contest is missing despite being entered into the league, it could be due to synchronization or display errors. Follow these steps to troubleshoot:
Ensure you are logged in with the correct account credentials.
Verify that your network connection is stable and there are no connectivity disruptions.
Update the Splash app to the latest version available.
Restart the app or, if the issue persists, uninstall and reinstall it to resolve possible glitches.
If issues continue, the contest data may not have synchronized correctly, requiring further technical investigation.
Delays in Game Availability
Occasionally, games may experience unintentional delays in being made available for pick selection on the app. If you encounter this, rest assured that such delays are temporary. Checking back later or refreshing your app might resolve the issue.
Managing Contest Settings for Game Inclusion
Why Are Early Games Missing (e.g., Thursdays and Fridays)?
Early games, such as Thursday or Friday matchups, may be excluded due to the following configurations:
Sunday Entry Deadline Policy: - In contests with a Sunday entry deadline, early-week games are excluded by default to ensure fairness. Participants who join later (e.g., on Saturday or Sunday) would be unable to select games that already started, putting them at a disadvantage. Excluding these games creates a balanced playing field.
"Exclude Early Games" Setting: - If the “Exclude Early Games” option was enabled when creating a contest, early games are automatically removed from the picksheet. To include these games, you need to: - Create a new contest with the "Exclude Early Games" toggle set to off. - Cancel the current contest; any entry fees will be refunded to participants’ accounts, allowing you to recreate it as needed.
Editing Contest Settings to Include Early Games
While contest settings such as "Exclude Early Games" can be edited, this is only possible if no participants have entered the contest or it has not started. If adjustments are needed:
Navigate to the Commissioner Tab.
Go to the Active tab to locate the contest.
Click "Manage" to access contest settings.
Locate “Exclude Early Games” and toggle the setting as needed.
Save changes before any participant entries are finalized or the contest has begun.
Fairness in Contest Rules
The exclusion of early games ensures that all participants, regardless of when they join the contest, have the same opportunity to pick from a uniform list of available games. This policy prevents any competitive disadvantages. Contests managed personally follow the same rules as paid contests for consistency.
Conclusion
Missing games or contests can generally be resolved through proper troubleshooting or adjustments to contest settings. By understanding the rationale behind game exclusions and employing app-specific adjustments, users can effectively manage their contests and participation.