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Why are My Games or Contests Missing from the Splash App, and How Can I Adjust Settings?

Why games or contests may be missing from the Splash app, and how to adjust the "Exclude Early Games" setting — troubleshooting guide for members and commissioners.

Updated over a week ago

If games or contests appear to be missing from the Splash app, there are a few common causes — most of which can be resolved quickly.


App or Display Issues

If a contest you're entered in isn't showing up:

  1. Make sure you're logged in with the correct account

  2. Check your network connection — a weak or unstable connection can cause the app to not load properly

  3. Update the Splash app to the latest version

  4. Try closing and reopening the app

  5. If issues persist, try uninstalling and reinstalling the app


Why Certain Games Are Missing from Pick Sheets

If early-week games (like Thursday or Friday matchups) aren't showing in your pick sheet, here's why:

1. Sunday Entry Deadline Setting

Contests with a Sunday entry deadline exclude early-week games by default. This ensures fairness — participants who join later (e.g., Saturday or Sunday) would miss the chance to pick games that already started. Excluding them levels the field.

2. "Exclude Early Games" Setting Is Enabled

If the commissioner enabled the "Exclude Early Games" option during contest creation, early games are automatically removed from the pick sheet.

To change this setting (commissioners only):

  1. Go to Commissioner tab → Active

  2. Click Manage on the contest

  3. Go to Contest Settings

  4. Find Exclude Early Games and toggle it off

  5. Save changes — this must be done before any participants join or within the edit window

⚠️ Settings lock 48 hours before the first game. If the contest already has entries or the lock window has passed, the setting cannot be changed without cancelling and recreating the contest.


FBS vs. FCS Games

In college football contests, matchups between FBS and FCS teams are excluded to maintain consistent contest formats. Only games between FBS teams are available for selection.


Still seeing missing games after checking all of the above? Email support@splashsports.com with your contest name and a description of what's missing.

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