Work through each step in order. Most login issues are resolved by steps 1–4.
✅ Step 1: Check Your Email Address
Make sure you're using the email address registered to your account
Check for typos — common ones include .con instead of .com, or gmail vs googlemail
If you signed up with Google or Apple, use those login buttons rather than entering your email manually
Search your inbox for any past email from splashsports.com to confirm which address you used
✅ Step 2: Reset Your Password
If your email is correct but you still can't get in, reset your password:
If you don't receive the password reset email, check your spam or junk folder.
✅ Step 3: Clear Autofill Saved Passwords
Autofill often fills in an outdated password without you noticing. Delete the saved Splash entry from your browser:
Chrome: Settings → Autofill → Password Manager → find Splash → delete
Safari: Settings → Passwords → find Splash → delete
Firefox: Settings → Privacy & Security → Saved Logins → find Splash → delete
Then type your credentials manually.
✅ Step 4: Try Incognito / Private Mode
Private mode bypasses all saved passwords, cookies, and extensions. If you can log in here but not normally, the issue is a cached credential or extension:
Chrome: Ctrl + Shift + N (Windows) / Cmd + Shift + N (Mac)
Safari: File → New Private Window
Firefox: Ctrl + Shift + P (Windows) / Cmd + Shift + P (Mac)
✅ Step 5: Disable Ad Blockers and VPN
Temporarily turn off any ad blockers (uBlock, AdBlock, Ghostery, etc.)
Disconnect your VPN completely — pausing isn't enough
Try logging in again
VPNs can also block password reset emails, not just the login process. Disconnect from these services and try again.
If you're on a restrictive network (e.g., office or hotel Wi-Fi), switch to a different Wi-Fi network or mobile data.
✅ Step 6: Clear Browser Cache and Cookies
Chrome: Settings → Privacy and security → Clear browsing data → Cookies + Cached images → Clear data
Safari: Settings → Safari → Clear History and Website Data
Firefox: Settings → Privacy & Security → Clear Data
After clearing, close and reopen your browser, then try logging in again. Make sure all Splash-related tabs are closed before reopening.
✅ Step 7: Try a Different Browser or Device
Google Chrome is recommended. If login works on Chrome but not your usual browser, the issue is browser-specific. Also try logging in from a different device to rule out a device-specific issue. Make sure your browser or app is updated to the latest version — outdated software can cause login problems.
Mobile-Specific Troubleshooting
Force-Close and Relaunch the App:
On iPhone: Swipe up from the bottom, find the app in the app switcher, and swipe it off the screen. Reopen the app and try logging in.
On Android: Open the recent apps menu, swipe the app away to fully close it, then reopen and try again.
Reinstall the App: Delete the app and redownload it from the App Store or Google Play to clear temporary glitches.
Enable Location Settings: Ensure your phone's location settings are enabled and allow the browser or app to access location.
Still Blocked?
If you've tried all seven steps and still can't log in, email support@splashsports.com with your account email and the exact error message — we'll get you in.
Including screenshots of error messages can help us diagnose the issue more effectively.