đ Where to find it: stats.sportsvisio.com â Billing â Membership; select a program to see its credits
đ Who can do this: requires billing permission (admin).
Plans and game credits are managed on SportsVisio Analytics (the web product at stats.sportsvisio.com). This page is for program admins: it's where you see your plan, check how many credits are left, and buy more.
Before you start
Billing is admin-only. It's gated on the billing permission, which only a program admin has. If you don't see a Billing menu item, that's your role. Ask your program admin.
Billing is program-scoped. Pick the right program in the program picker first; you're looking at that program's plan and credits.
Seeing your plan
Go to Billing > Membership to see your current plan.
Checking your game credits
On the Billing page, select a program to see its credits. Credits are shown per program, so switch programs in the picker to check each one.
Buying more credits
On the Billing page, use Buy credits to add more game credits to the selected program.
Are credits per program or per account?
Credits are shown per program: the billing page asks you to pick a program to see its credits, and Buy credits adds them to the program you've selected. Treat credits as per program. If you manage multiple programs and want to confirm how credits are shared or moved between them, check with customersuccess@sportsvisio.com.
What happens when you run out of credits mid-season
Each game you send for processing uses a credit. If a program runs out, you won't be able to process new games until you add more. Use Buy credits on the Billing page to top up and keep going.
Do unused credits roll over?
We can't promise rollover behavior here. It can depend on your plan. If you have leftover credits and want to know whether they carry into a new season or plan period, confirm with customersuccess@sportsvisio.com before you assume either way.
Why does Billing say "Unavailable"?
If the Billing page shows Unavailable, billing info can't be loaded for the selected program right now. Try again after selecting the correct program in the program picker. If it stays Unavailable, contact customersuccess@sportsvisio.com so they can check the program's billing setup.
Why can't I see the Billing page at all?
The Billing page is gated on the billing permission, which is admin-only. If you're a coach or viewer, it's hidden. Ask a program admin to manage billing, or to make you an admin if that's appropriate.
Cancelling or changing your plan
Plan changes and cancellations are self-serve for admins: go to Settings > Billing > Membership and click Manage subscription, which opens our secure billing portal. Step-by-step in How to cancel or change your plan. There is no cancel screen in the mobile apps, and refunds are handled by customersuccess@sportsvisio.com.
Getting an invoice or receipt
For an invoice or receipt, use the Billing page if it's available for your plan, or email customersuccess@sportsvisio.com and they'll send one.
Related
For the full picture of plans, cancellations, and refunds across mobile and web, see Plans, billing, cancellations, and refunds.