đ Where to find it: SportsVisio Manager: membership prompt (Start your Membership Now). Plan changes and cancellations are self-serve on the web: stats.sportsvisio.com â Settings â Billing â Membership â Manage subscription. Refunds go through customer success.
đ Who can do this: billing is admin-only, on the web.
This covers what you can do about plans and payments from mobile, what you can do yourself on the web, and the few things that go through customer success.
Starting a membership (mobile)
In SportsVisio Manager (SV Record) you may see a membership prompt, Start your Membership Now, which unlocks a full season of uploads to SV Cloud, box score stats, and automatic highlight clips. You can tap Get membership to start, or Maybe later to dismiss it for now. See Membership for what's included.
Plans, cancellations, refunds, and credits (web)
Changing your plan and cancelling are self-serve on the web for program admins: Settings > Billing > Membership > Manage subscription opens the secure billing portal where you can change or cancel the plan and update payment details. Step-by-step in How to cancel or change your plan. Neither is available in the mobile apps. Refunds are not self-serve. Email customersuccess@sportsvisio.com.
Manage billing on the web product (sign in with the same SportsVisio account) if you're an admin.
Email customersuccess@sportsvisio.com for refunds, a missing invoice or receipt, or a billing problem you can't fix in the billing portal.
Which plan and how much?
Plan options and pricing are shown at checkout during signup on the web, and every plan with its price is listed in Plans and pricing. To switch to a different plan, use Manage subscription as above.
Good to know
Billing is tied to your one SportsVisio account across mobile and web, so changes made on the web apply everywhere.
If you're not an admin, you won't be able to manage billing yourself. Ask your program's admin to make the change, or to give you admin if that is appropriate.