đ Where to find it: SportsVisio Manager: membership prompt (Start your Membership Now). Plan changes, cancellations, and refunds are on the web product.
đ Who can do this: requires billing is admin-only, on the web.
This covers what you can do about plans and payments from mobile, and what has to happen on the web or through customer success.
Starting a membership (mobile)
In SportsVisio Manager (SV Record) you may see a membership prompt, Start your Membership Now, which unlocks a full season of uploads to SV Cloud, box score stats, and automatic highlight clips. You can tap Get membership to start, or Maybe later to dismiss it for now. See Membership for what's included.
Plans, cancellations, refunds, and credits (web)
Changing your plan and cancelling are self-serve on the web for program admins: Settings > Billing > Membership > Manage subscription opens the secure billing portal where you can change or cancel the plan and update payment details. Step-by-step in How to cancel or change your plan. Neither is available in the mobile apps. Refunds are not self-serve. Email customersuccess@sportsvisio.com.
Manage billing on the web product (sign in with the same SportsVisio account) if you're an admin.
Or email customersuccess@sportsvisio.com for plan changes, cancellations, refunds, and credits.
Which plan and how much?
Plan options and pricing are presented during signup/checkout on the web. If you're unsure which plan fits your team or what it costs, contact customersuccess@sportsvisio.com and they'll point you to the right plan.
Good to know
Billing is tied to your one SportsVisio account across mobile and web, so changes made on the web apply everywhere.
If you're not an admin, you won't be able to manage billing yourself. Ask your program's admin, or contact customer success.