đ Where to find it: stats.sportsvisio.com
You can sign in to the website but see no stats, or no analytics at all. There are four common reasons, in the order worth checking.
1. Your plan does not include the web product
SportsVisio Analytics: the web product, which some customers call Coach Mode: is included on Pro, Elite and Coach. It is not included on Basketball Basic.
On Basic you still get stats and highlights in the SportsVisio app; the website analytics are the paid step up. See Plans and pricing for what each plan includes.
2. The wrong program, season or division is selected
The top of the left menu has three pickers: Program, Season and Division. Everything on the page is scoped to those three. An empty page is very often the wrong season selected.
3. Your role does not include it
Roles are per program. Viewers see stats but not Billing or Members; some sections need coach or admin. See Roles and what they can do.
4. The game has not finished processing
Stats appear once processing completes. See Where's my game. When will my stats be ready?
Still nothing?
Tell us your program name and the email you signed in with at customersuccess@sportsvisio.com. Those two things let us check your plan and access in one step.